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Product Updates

9 Posts
Product update: view customer comments from your dashboard
Product update: view customer comments from your dashboard
Members Public

With our latest update, you can view customer comments from your Thematic dashboard. Enable comments in any widget with clickable themes, and get an immediate view of the customer, in their own words.

Thematic
Product update: Quick Edit
Product update: Quick Edit
Members Public

With Thematic's Quick Edit feature, you can edit your themes on the fly as you’re viewing data. And for the first time, you can also change the sentiment!

Thematic
Product update: key takeaways
Product update: key takeaways
Members Public

Our product team's latest invention is the key takeaways widget. It provides a shortlist of key takeaways based on what’s showing up in your data, and it feels like pure magic!

Product Experience
Product update: new filters
Product update: new filters
Members Public

We've updated Thematic's filter interface so it's faster and easier to use. We also have new filtering options and the ability to filter by themes!

Product Experience
Product update: Introducing Labels and Theme Summarization
Product update: Introducing Labels and Theme Summarization
Members Public

Our labels update helps you to get more value from your feedback data, while summarization makes it easier and faster to get insight into how to address an issue.

Thematic
Introducing Chat Analytics - Analyze chat & support conversations in Thematic
Introducing Chat Analytics - Analyze chat & support conversations in Thematic
Members Public

It’s been a couple of months since our last product announcement. We are itching to share a big new release, and share with you some of the other cool product updates that are now live. Introducing Chat Analytics Chat Analytics is now available for Thematic customers! With this new

Thematic
Product update: Thematic’s sentiment analysis more accurate with a 20% reduction of error
Product update: Thematic’s sentiment analysis more accurate with a 20% reduction of error
Members Public

This is the second product update we’ve shared on our blog. So far we’re finding this medium a great way for our customers and enthusiasts to keep up to date with what’s new within the platform. Our team is always working hard to improve Thematic, and today

Thematic
What’s new in Thematic: 
Product update!
What’s new in Thematic: Product update!
Members Public

We don’t tend to talk about our product roadmap and updates on this blog, so this is the first blog post of this kind. And we are starting with 3 killer features: * You can now continuously discover more specific themes by interacting with our AI * You can now easily

Thematic
Customer retention analytics: 5 strategies to reduce churn
Customer retention analytics: 5 strategies to reduce churn
Members Public

Think customer loyalty programs are all about getting generic discounts, points and rewards? Think again. That was the old school way of doing things. Today, it’s more about offering customers something as personalized as possible, so that they feel truly special. So, let’s look at ways to reduce

Churn & Loyalty