Alice Longhurst

Alice digs deep into our data and analysis to share useful and actionable insights for CX, insights & analytics professionals.

A smiling call center agent with a headset, overlaid with sentiment visuals like happy faces and colorful audio waveforms.

Get Started With Contact Center Sentiment Analysis (Voice/Text) Members Public

Why sentiment analysis matters for contact centers and what types of data you might want to use.

Alice Longhurst
Alice Longhurst
Sentiment Analysis
Sentiment scale from angry to happy, overlaid with customer review cards showing star ratings

How To: Sentiment Analysis Of Reviews (& What To Use) Members Public

Why sentiment analysis of reviews matters to your organization, and what you need to do to get started with your own program.

Alice Longhurst
Alice Longhurst
Sentiment Analysis
Understand your customers better with AI-powered sentiment analysis.

How To Start Using AI-Powered Sentiment Analysis Members Public

Everything you need to know about using AI-powered sentiment analysis in your business for fast and accurate sentiment analysis.

Alice Longhurst
Alice Longhurst
AI & Tech
Understanding customer sentiment enables you to make better, data-driven decisions.

Customer Sentiment: How To Analyze & Improve Members Public

Explore how customer sentiment analysis works and the steps and strategies you need to follow to get started.

Alice Longhurst
Alice Longhurst
Customer Experience
Social media sentiment analysis tools help businesses track brand reputation.

Social Media Sentiment Analysis: Simple Guide + Best Tools Members Public

Step-by-step guide to doing your own social media sentiment analysis and the best tools available.

Alice Longhurst
Alice Longhurst
Sentiment Analysis
AI Sentiment Analysis tools help make sense of vast quantities of customer feedback.

Most Popular Sentiment Analysis Tools (+ AI Tools) Members Public

The top traditional and AI sentiment analysis tools that are shaping the way we analyze text.

Alice Longhurst
Alice Longhurst
Sentiment Analysis
VoC Analytics tools enable organizations to better understand their customers.

The Best VoC Analytics Tools: Analyze Feedback Easily Members Public

The best VoC analytics tools for creating surveys, collecting customer feedback, performing AI analysis, and more.

Alice Longhurst
Alice Longhurst
Voice of Customer
An abstract image representing a Voice of Customer strategy.

Creating a Voice of Customer Strategy: 8 Clear Steps Members Public

In this guide, we'll walk you through 8 clear steps to build a VoC strategy that not only listens but leads.

Alice Longhurst
Alice Longhurst
Voice of Customer

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