What is the Voice of Customer (VoC)? Start A Program Easily Paid Members Public
Voice of Customer Made Easy: The Professionals’ VoC Handbook Written by a CX expert, this handbook simplifies VoC strategies and helps you get the most from customer feedback. What's inside: * Easy-to-follow VoC strategies * Tips for analyzing feedback * Plus: Bonus VoC checklist Download your free copy today! See Thematic in Action
How Thematic Uses Cassie Kozyrkov’s 3 Criteria to Validate Its AI System Paid Members Public
We decided to apply the “Kozyr criteria” to Thematic’s AI-powered feedback analytics tool to find out whether it would pass the test.
Customer Sentiment: How To Analyze & Improve Paid Members Public
Explore how customer sentiment analysis works and the steps and strategies you need to follow to get started.
The Top AI Text Analysis Tools You Should Be Using Paid Members Public
Beyond NLP: How LLMs Transform Text Analytics Is your Text Analytics solution still relying on B-Grade NLP? Discover how large language models are revolutionizing text analytics, offering deeper insights than traditional NLP approaches. * Understand key NLP limitations and LLM advantages * View real-world results of AI-driven text analytics * Learn how self-learning
Get Started With Contact Center Sentiment Analysis (Voice/Text) Paid Members Public
Why sentiment analysis matters for contact centers and what types of data you might want to use.
How To: Sentiment Analysis Of Reviews (& What To Use) Paid Members Public
Why sentiment analysis of reviews matters to your organization, and what you need to do to get started with your own program.
How To Start Using AI-Powered Sentiment Analysis Paid Members Public
Everything you need to know about using AI-powered sentiment analysis in your business for fast and accurate sentiment analysis.
Social Media Sentiment Analysis: Simple Guide + Best Tools Paid Members Public
Step-by-step guide to doing your own social media sentiment analysis and the best tools available.