Customer Experience
Read blog articles and stories on how to measure customer experience, how to identify what you need to improve and how to analyze feedback data to understand your customer needs.
Top 5 tips to prevent customer churn from keeping you up at night Paid Members Public
How do you keep people excited about your product or service? These top customer retention tips can help decrease your customer churn over time and earn you more loyal customers. 1. Focus on making customers lives easier You might be surprised to learn that simply satisfying your customers isn’t
10 insider customer experience tips according to Shep Hyken Paid Members Public
Shep Hyken knows a thing or two about customer experience. He needs no introduction in industry-wide circles, but in case you’re not familiar with his name: Shep is an award-winning customer service and customer experience speaker, a New York Times and Wall Street Journal best-selling author, A.K.A
Why US airlines rank best or worst, according to passengers Paid Members Public
Last week, ThePointsGuy [https://thepointsguy.com/] published the 2018 “The Best And Worst Airlines In America” [https://thepointsguy.com/guide/best-and-worst-airlines-2018/]. According to Forbes’ interview [https://www.forbes.com/sites/laurabegleybloom/2018/03/06/ranked-the-best-and-worst-airlines-in-america/#441650c5e953] with Brian Kelly, the author of the report, 9 airlines were reviewed using 10
12 big mistakes when collecting and analyzing customer feedback Paid Members Public
Are you getting the most out of your customer feedback? How can you ensure your feedback will transfer to solid actionable insights that make a difference to your business? Here, we share some common mistakes we’ve seen companies do when collating and analyzing feedback – make sure you’re not
The case for making customer experience a business priority Paid Members Public
Why focus on the customer experience as a business priority? The most successful companies understand that achieving high customer lifetime value is the result of consistently delivering excellent customer service and customer experience (CX). Superior Customer Experience Leads to More Customers Companies who have a superior CX have an increased
What we learned from analyzing 350K customer reviews of major fashion brands Paid Members Public
We analyzed 350K customer reviews of several high profile fashion brands to discover insights and learn how they're perceived by the public.
Artificial Intelligence (AI) and Customer Experience in the limelight Paid Members Public
There is no argument that AI is here and it’s here to stay. AI has been a hyped-up term for quite a while and is now a reality. This blog is a start of a series of blogs focusing on AI and how it can help improve your customer
3 ways Artificial Intelligence and Machine Learning improve CX Paid Members Public
Artificial intelligence (AI) tools make it possible to easier anticipate customer needs in multiple ways. For example, marketers can analyze vast volumes of customer data, identifying the characteristics of high-value past customers which allows businesses to create highly personalized campaigns. Sales teams can quickly identify customer purchasing patterns and customer