Feedback Analysis

Must Use Chattermill Alternatives & Competitors Members Public

A Chattermill competitor could help your business achieve its goals better and faster – while putting the voice of the customer at the heart of everything

Jess Perenara-Wilkinson
AI & Tech
Graphic representing a holistic approach to Voice of Customer Analytics.

Simple Guide to Voice of Customer Analytics: Tools & Strategies Members Public

Analyzing your customer feedback gives you actionable, targeted insights that help you fine-tune strategies, enhance customer experiences, and fuel real growth.

Alice Longhurst
Alice Longhurst
Voice of Customer
AI text analysis tools make it much easier to analyze customer feedback.

The Top 11 Voice of Customer (VoC) Tools Members Public

Voice of customer tools collect and analyze customer feedback, then turn it into data you can use to grow your business. Discover the best VoC tools on the market.

Alice Longhurst
Alice Longhurst
Data analytics

Top Medallia Alternatives & Competitors (And What They’re Best At) Members Public

You’ve been searching for the best customer experience platform and came across Medallia. But, a few things are stopping it from being the best choice for your organization, so you’re looking for alternatives. While some Medallia competitors offer similar all-in-one solutions, there are other alternatives you can use

Jess Perenara-Wilkinson
Thematic vs Others

How to Improve Customer Experience with Thematic Analysis Members Public

Companies that really understand their customers and respond to their needs build stronger relationships, boost loyalty, and achieve more success But how can businesses use data to consistently understand their customers so well?

Aphinya Dechalert
Aphinya Dechalert
Customer Experience
Thematic conversational analytics with call centre conversation summarized qualitative and quantitative

How Conversational Analytics Works And How You Can Implement it Members Public

As businesses become more digital, conversations now happen across chatbots, social media, emails and messaging apps. This creates a ton of data with potential value for the business. Conversational analytics unlocks the value in this data by using AI, such as natural language processing (NLP) and machine learning, to make

Tyler Dye
Tyler Dye
AI & Tech
The Advantages of Thematic Analysis and Its Challenges

10 Advantages & Challenges of Thematic Analysis Members Public

Thematic analysis is a powerful tool for understanding the 'why' behind what people say and do. Discover the top 10 advantages and challenges, and how AI can help overcome these obstacles.

Aphinya Dechalert
Aphinya Dechalert
Using Thematic

Content Analysis vs. Thematic Analysis: A Comprehensive Guide Members Public

Uncover the differences between content analysis and thematic analysis, learn which method is right for your research, and discover powerful tools to streamline your analysis.

Aphinya Dechalert
Aphinya Dechalert
Feedback Analysis