Caley McGillvary
Feedback loops help businesses to understand their customers' needs better and make informed decisions to improve customer experience. Here's a quick breakdown.
With Thematic, I can surface insights from thousands of Twitter/X user reviews. Let's take a look at how they're really feeling about the rebrand.
Understanding how to use both qualitative and quantitative data can help you make better decisions and gain deeper insights. Here's what you need to know.
If you work in customer experience (CX), this article is for you. Explore how LLMs are poised to make a radical difference in CX and beyond.
Easily access and analyse feedback data by asking questions and receiving narrative answers. Get what you need from feedback data, instantly!
We've heard from customers that they want to be able to share the impactful visuals in Thematic more widely, more easily - and now you can!
Summarize your data throughout the platform, to instantly understand what matters most to customers, as well as how and why it's changing.
Discover our newest feature updates, including Theme Discovery, Advanced Search, Data Volume alerts, and Improved Example Comments, designed to make analyzing customer feedback easier and more insightful than ever!
Our Theme Summarizer feature is now powered by generative AI, so you can get an instant understanding of any theme in your data!
Feedback analytics software makes it easy for product managers to get a better understanding of what works (and what doesn't!) for their users. Find out how this helps build better products!
Atlassian has to make sense of disparate customer datasets across all of its products. With Thematic, they can drill down into the detail, finding exactly where a problem originates and what needs to be fixed.
Thematic now has a feedback categorization filter, so you can effortlessly identify all the Questions, Issues and Requests within your customer feedback.