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Caley McGillvary

Caley McGillvary

Content Marketing
Caley enjoys creating relevant and useful content to help people upskill and solve problems.
19 Posts
Product Update: new features round-up
Product Update: new features round-up
Members Public

Discover our newest feature updates, including Theme Discovery, Advanced Search, Data Volume alerts, and Improved Example Comments, designed to make analyzing customer feedback easier and more insightful than ever!

Feedback Analysis
Product update: Theme Summarizer
Product update: Theme Summarizer
Members Public

Our Theme Summarizer feature is now powered by generative AI, so you can get an instant understanding of any theme in your data!

Thematic
6 ways product managers can leverage feedback analytics software
6 ways product managers can leverage feedback analytics software
Members Public

Feedback analytics software makes it easy for product managers to get a better understanding of what works (and what doesn't!) for their users. Find out how this helps build better products!

Feedback Analysis
Harnessing NLP to address customer needs: Munna Ahaduzzaman at Atlassian
Harnessing NLP to address customer needs: Munna Ahaduzzaman at Atlassian
Members Public

Atlassian has to make sense of disparate customer datasets across all of its products. With Thematic, they can drill down into the detail, finding exactly where a problem originates and what needs to be fixed.

Feedback Analysis
Product update: Feedback categorization
Product update: Feedback categorization
Members Public

Thematic now has a feedback categorization filter, so you can effortlessly identify all the Questions, Issues and Requests within your customer feedback.

Thematic
Product update: Quick Edit
Product update: Quick Edit
Members Public

With Thematic's Quick Edit feature, you can edit your themes on the fly as you’re viewing data. And for the first time, you can also change the sentiment!

Thematic
Solving for the whole customer experience: Ant Marty from Instacart
Solving for the whole customer experience: Ant Marty from Instacart
Members Public

Instacart has four distinct types of customers: their end consumers, personal shoppers, retailers, and the companies advertising on their platform. Hear from Ant Marty about how she uses Thematic to solve for the whole customer experience.

Customer Experience
Building a case for feedback analytics
Building a case for feedback analytics
Members Public

You might already be sold on feedback analytics software - welcome to the club! But now you need to prove that it's a worthwhile investment. We've put together this post to help you build a business case for feedback analytics.

Feedback Analysis
Product discovery: what you need to know
Product discovery: what you need to know
Members Public

Product discovery guides product development teams to find the right problems to solve for their customers. But what is product discovery, and what makes it work well?

Product Experience
The best text analytics software platforms (2022)
The best text analytics software platforms (2022)
Members Public

When you’ve got big data, you need the right analytics tools to make sense of it! We’ve pulled together this list of the best text analytics software platforms to help you decide on the right provider for your company.

Product Experience
Product update: integrations management and data upload history
Product update: integrations management and data upload history
Members Public

We'd like to highlight a couple of product updates which will make your life easier: integrations management and data upload history.

Thematic
Do you have concerns about feedback analytics? We have the answers!
Do you have concerns about feedback analytics? We have the answers!
Members Public

We understand if you have some concerns about how Thematic can work for you, but we’re keen to put your fears to rest! Here are some of the biggest concerns our prospective customers bring to us, and how we eliminate each and every one.

Feedback Analysis