What is a feedback loop and how does it work? Paid Members Public
Feedback loops help businesses to understand their customers' needs better and make informed decisions to improve customer experience. Here's a quick breakdown.
Top 8 Text Analytics Software Platforms (2025) Paid Members Public
Discover the best text analytics software for 2025, featuring tools for NLP, sentiment analysis, and trend identification.
How do users feel about Twitter rebranding to X? Paid Members Public
With Thematic, I can surface insights from thousands of Twitter/X user reviews. Let's take a look at how they're really feeling about the rebrand.
Understanding Qualitative vs Quantitative Data Paid Members Public
Understanding how to use both qualitative and quantitative data can help you make better decisions and gain deeper insights. Here's what you need to know.
How will LLMs change Customer Experience? Paid Members Public
If you work in customer experience (CX), this article is for you. Explore how LLMs are poised to make a radical difference in CX and beyond.
The future of insights: introducing Thematic Answers Paid Members Public
Stop searching your feedback data. With Thematic Answers, type in your question and get a detailed answer, along with quantified and verbatim evidence. Dive in and ask for more details. It's for insights on the spot!
Product Update: Chart Exports Paid Members Public
We've heard from customers that they want to be able to share the impactful visuals in Thematic more widely, more easily - and now you can!
Product Update: Feedback Summarizer Paid Members Public
Summarize your data throughout the platform, to instantly understand what matters most to customers, as well as how and why it's changing.