Product Experience
The Complete Guide To Product Feedback Strategy Paid Members Public
Whether your product is a vacuum cleaner, a mobile app, or a SaaS solution, product feedback should drive decision-making. Sadly, this feedback is often not analyzed and even when it is, the insights are rarely acted on. I spent the last 5 years building Thematic, a customer feedback solution. After
Google Maps vs Waze 2024 — Analyzing 10,000 App Reviews Paid Members Public
Google Maps vs. Waze - We used Thematic AI to learn how they compare against each other.
Finding Product Insights in App Reviews: Chase vs. Simple Bank Apps Paid Members Public
I rarely visit a bank in person, but I use my bank’s website every week. I’m sure I’m not alone, and often wonder why every banking website I’ve used feels like the equivalent of walking into a building with torn carpet, flickering lighting, and a couple
How top YC companies use customer insights to drive product roadmap Paid Members Public
Interview with Arianna McClain, Director of UX at Cruise Alyona: Arianna, you’ve had an amazing career in such a short time. You worked for IDEO and led user experience and customer insights at DoorDash and Cruise, two of the most successful YC companies. How did you get into this