Archives by: Nigel Warren

Finding Product Insights in App Reviews: Chase vs. Simple Bank Apps

I rarely visit a bank in person, but I use my bank’s website every week. I’m sure I’m not alone, and often wonder why every banking website I’ve used feels like the equivalent of walking into a building with torn carpet, flickering lighting, and a couple of leaky pipes overhead. I always look around and think, “this should be a whole lot better.” And I’ve long been interested in using a bank built around online…

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Customer Experience Update