Product update: view customer comments from your dashboard Paid Members Public
With our latest update, you can view customer comments from your Thematic dashboard. Enable comments in any widget with clickable themes, and get an immediate view of the customer, in their own words.
Product update: Quick Edit Paid Members Public
With Thematic's Quick Edit feature, you can edit your themes on the fly as you’re viewing data. And for the first time, you can also change the sentiment!
Product update: key takeaways Paid Members Public
Our product team's latest invention is the key takeaways widget. It provides a shortlist of key takeaways based on what’s showing up in your data, and it feels like pure magic!
Product update: new filters Paid Members Public
We've updated Thematic's filter interface so it's faster and easier to use. We also have new filtering options and the ability to filter by themes!
Product update: Introducing Labels and Theme Summarization Paid Members Public
Our labels update helps you to get more value from your feedback data, while summarization makes it easier and faster to get insight into how to address an issue.
Introducing Chat Analytics - Analyze chat & support conversations in Thematic Paid Members Public
It’s been a couple of months since our last product announcement. We are itching to share a big new release, and share with you some of the other cool product updates that are now live. Introducing Chat Analytics Chat Analytics is now available for Thematic customers! With this new
Product update: Our new Feedback Tool makes it easier to digest feedback Paid Members Public
As the cold season starts here in New Zealand, our product team needs no further warmth than their fiery ambition to make Thematic a world-class feedback analytics solution. With that out of the way, here’s the latest Thematic product update! We’ve launched our Feedback Tool We’ve realised
Product update: Thematic’s sentiment analysis more accurate with a 20% reduction of error Paid Members Public
This is the second product update we’ve shared on our blog. So far we’re finding this medium a great way for our customers and enthusiasts to keep up to date with what’s new within the platform. Our team is always working hard to improve Thematic, and today