Surveys & Feedback Collection
How to Write Better VoC Survey Questions: 7 Approaches with Examples and Writing Tips Paid Members Public
Write better Voice of Customer survey questions using 7 frameworks, writing tips, and examples to gather more useful feedback.
8 Ways Customer Service Insights Inform Smarter Support Strategies Paid Members Public
Discover how customer service insights help improve agent performance, enhance satisfaction, and drive data-driven support strategies.
The Ultimate Customer Feedback Loop Playbook Paid Members Public
Learn how to create a seamless customer feedback loop to improve satisfaction, drive innovation, and boost business growth.
How to Analyze Survey Data: Best Practices for Survey Analysis Paid Members Public
If you’ve ever stared at an Excel sheet filled with thousands of rows of survey data and not known what to do, you’re not alone. Use this post as a guide to lead the way to execute best practice survey analysis.
How to measure customer satisfaction: the complete guide Paid Members Public
A clear strategy to measure and boost customer satisfaction. Turn frustrations into loyalty and ensure your business stays on the right track.
What Are The Best Qualtrics Competitors And Alternatives? Paid Members Public
Are you looking for Qualtrics alternatives? Is this because the features are not a good fit? Do you find it difficult to use? Or is the pricing the issue? In this article we’ll analyze the pros and cons of the key Qualtrics competitors to help you decide which is
Understanding Qualitative vs Quantitative Data Paid Members Public
Understanding how to use both qualitative and quantitative data can help you make better decisions and gain deeper insights. Here's what you need to know.
Proving the value of your CX programme Paid Members Public
CX programmes add value to all areas of the business - and existing ROI calculators are seldom able to offer a balanced perspective. So how can you prove the value of your CX programme?
