CX ROI Calculator
What's your CX program actually worth?
Most CX teams know their initiatives are working. Few can prove it in dollars. Enter your numbers and see the business case in real time.
Reduce churn
Keep customers who would have left
Drive referrals
Better CX drives word-of-mouth revenue
Reduce support cost
Fewer contacts reaching your team
Your numbers
$
pp
Even 0.5pp makes a material difference
$
Your results
Revenue retained
$50,000
ROI multiple
1.0x
Net benefit
$0
Customers retained
1,000
Illustrative estimates based on your inputs. Every figure is editable.
Your numbers
pp
$
Use avg. annual revenue if unsure
$
Your results
Referral revenue
$50,000
ROI multiple
1.0x
Net benefit
$0
Extra referrals
1,000
Illustrative estimates based on your inputs. Every figure is editable.
Your numbers
min
$
$
Your results
Annual saving
$180,000
ROI multiple
3.6x
Net benefit
$130,000
Agent hours freed
4,000
Illustrative estimates based on your inputs. Every figure is editable.
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