MCP Server live today

Bring trusted customer intelligence into the AI tools you already use

The Thematic MCP Server connects your customer intelligence layer to Claude, ChatGPT, Gemini, and Copilot. Ask questions, pull live data, and build reports in plain language, with every answer traceable to its source comments.

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Loved and Trusted by Leading Enterprises

Features

From question to answer in three steps

Your AI tool gains access to the data and tools inside Thematic, alongside everything else it can already do.

01. Connect

Add the Thematic MCP Server to your AI tool of choice in minutes. No new platform to learn, no engineering project.

02. Ask

Ask about themes, scores, and trends in plain language, right where your team already works.

03. Act

Get live answers, charts, and reports, powered by Thematic tools like the Waterfall Chart and Deep Dive.

What you can do

Your customer intelligence, on demand

Your AI tool gains access to the data and tools inside Thematic, alongside everything else it can already do.

Query the voice of the customer

Ask what customers are saying, why a score moved, or what is driving a theme, in natural language.

Generate decision-ready reports

Turn a manual, multi-hour report into a single request. Repeatable, executive-ready, every time.

Combine Thematic with your other data and tools

Pull customer intelligence alongside your other connected data and tools, such as Snowflake, Jira, Power BI, or Tableau, for cross-tool analysis.s.

Surface top movers and emerging themes

Spot what is rising, falling, and newly emerging across your feedback, on demand.

A foundation your AI can trust

Agents are only as good as the data underneath them

Agents built on fragmented data amplify the same inconsistencies at scale. Thematic gives your AI a single source of customer truth that has been audited and governed: unified across every channel, continuously discovered from the bottom up, and traceable to the exact comments behind every number.

Governed

Audited, with governance controls, so the intelligence your AI uses stays defensible. AI you can inspect and steer, not a black box.

Traceable

Every theme and score traces back to the raw customer comments behind it.

Unified

One consistent view across surveys, tickets, reviews, and calls.

Use Cases

Where teams put it to work

Reports and decks in minutes

Turn a prompt into a finished report, deck, or dashboard. PDF, PowerPoint, or HTML, built and styled to your template.

Scheduled, repeatable reporting

Retire hand-built monthly reports and manual exports into spreadsheets and BI tools. Set it once, run it on a cadence.

Cross-tool analysis

Send role-specific summaries to the people who act on them, like a weekly top three for each store, branch, or unit manager.

Push insights to the front line

Combine Thematic with the other sources your AI already connects to, such as Jira, Snowflake, Power BI, and Tableau.

Cross-tool analysis

Ask follow-up questions and explore emerging themes on the fly, without pre-building a theme or hitting query limits.

Ad-hoc discovery and deep Q&A

Give people across the business access to the voice of the customer through their own AI tool, from product and GTM to the front line.

FAQ

Questions, answered

What is the Thematic MCP Server?

It is a server that brings Thematic into the AI tools you already use, such as Claude, ChatGPT, Gemini, and Copilot. It gives those tools access to the data and tools inside Thematic, like the Waterfall Chart and Deep Dive, which they can use alongside everything else they can already do.

MCP stands for Model Context Protocol, an open standard for connecting AI tools to data and services.

Which AI tools work with it?

Claude, ChatGPT, Gemini, Copilot, and any MCP-compatible agent. If your team uses an MCP-capable tool we have not listed, it will still connect, and if a new one appears that needs support, we will add it. We have setup instructions for the major tools in our help center, including notes for Copilot where it may need to route through your organization’s IT governance.

Is my data shared with the AI provider?

No. The MCP Server runs on Thematic’s own infrastructure. Your data is not shared with Anthropic, Microsoft, or any other model provider, and it is not used to train any model. Your data also stays in your region, with separate servers for the US, EU, and ANZ.

Who can see my data through the MCP?

Access is gated by your Thematic login. To connect the MCP you enter your own Thematic credentials, and you can only query the data your account already gives you access to, scoped to your organization. Connecting it does not open your data to anyone else.

Will it make up quotes or numbers?

Answers are pulled straight from your Thematic data, not generated from thin air. Every theme, score, and quote traces back to the raw customer comments behind it, so what your AI returns stays grounded and auditable.

Does adding it need a new security review?

It may, for regulated or enterprise customers, but it is usually quick, and most teams who have deployed an MCP have not needed a fresh review. We can provide a written technical and security overview to support your data-governance or AI-council process.

How do I set it up?

Setup takes minutes and needs no engineering project. You connect the server to your own Claude or Copilot instance, in the desktop app or the browser, the same way you would add any custom MCP connector. SSO, including Okta, is supported. Note that Copilot may require admin-level permissions or routing through your IT team. The step-by-step guide is in our help center.

Do I need to be a Thematic customer?

Yes. The MCP Server connects your existing Thematic intelligence layer to your AI tools. If you are not yet a customer, book a demo and we will show you the whole picture, from unified intelligence to your AI tools.