Based on interviews with Thematic customers, the Forrester Total Economic Impact™ study commissioned by Thematic identified the benefits, costs and risks of deploying and using Thematic. It found the organization achieved an ROI of 543% over three years. Discover how investing in Thematic improved CX, increased customer retention and saved costs.
Timely and quality insights improved CX to drive incremental income worth
Increased efficiency of business operations valued at
Avoided cost of researcher time to respond to adhoc requests is worth
The transparency of the technology goes a long way in building trust with internal stakeholders. The team is willing to walk though how things are scored and what percentages mean.
Market research program manager,
IT and services industry
Unlock the narrative between structured + unstructured data at scale, without the hassle.
Save thousands of hours as you scale the impact of customer insights across the organization.
Identify and understand areas of improvement from your VoC.
Prioritize customer issues by impact and get rich context to build empathy.
Act fast on emerging trends with automated workflows.
Diagnose call times, volumes, CSAT, sentiment and behavior.
Automatically measure satisfaction and detect resolution.
Trigger actions to close the loop promptly and efficiently.
Uncover, quantify and understand all product-related insights in minutes.
Monitor real-time feedback on new features, and trigger tickets to inform iterations and resolve bugs.
Craft more effective messaging by identifying what resonates with your audience segments.
Enrich customer profiles and personalize campaigns to drive deeper connections.
Continuously detect complaints across channels to reduce risk and swiftly resolve issues.
Act early on warning signs across any channel, with automated alerts to mitigate risks.
