Agentic Answers brings agentic AI to your customer feedback. Ask in plain language, drill deeper as the conversation develops, and get traceable answers backed by the comments behind them.
Some questions have a single, specific answer, and Thematic's dashboards and themes are built to surface those fast. The questions that matter most to leadership, though, are rarely single-step. They span themes, segments, and time, and answering them by hand means running one analysis after another and assembling the picture yourself.
Agentic Answers does that heavy lifting for you. Ask the question you actually have, in plain language, and it works across the analysis for you, considering context as it goes, to reach the multi-layered answer faster. It doesn't replace your focused analysis tools, it builds on them.
Ask in plain English, no query syntax required. Agentic Answers understands context and intent, not just keywords.
The session follows the flow of the conversation, holding on to your earlier questions and answers as context. Ask "what's driving that?" right after your first question and it knows what "that" refers to.
Before returning an answer, Agentic Answers runs multiple queries under the hood, checks its conclusions against your source comments, and only surfaces a result it can back up.
Type "trend this by month" and get a chart inline with your answer. No leaving the conversation to visualize what you're seeing.
When you ask about "clothing," it searches for clothing, clothes, apparel. It finds what you're looking for, not just the exact words you used.
Ask multi-part or composite questions and get a single coherent answer. "Which themes drove our NPS drop last quarter, and which regions are most affected?" works in one question.
Every answer includes the data and filters used to produce it. You can see exactly what the system queried and which comments it drew from. No black box.
A final check ensures every answer is grounded in your data. No hallucinations, no generalized summaries.
Answers has always given teams a fast way to query their themes and get clear results. Version 2.0 keeps that and adds agentic AI on top.
The difference is range. Answers 1.0 handled a focused set of question types well. Agentic Answers infers what you meant, works across related terms, follows the conversation, and checks its answer against your source comments, so it handles far more questions at a quality we trust. Both run on the same foundation: your analyst-defined themes, the structure that keeps every answer governed and traceable.
Same tool. Substantially smarter.
Answers 1.0 was built for a focused set of question types. Ask something it was designed for and the answer was excellent; ask outside that set and it couldn't always help. The limit was never your themes, it was the range of questions the tool could take on.
Agentic Answers widens that range dramatically. It infers what you actually mean, works across related terms, and checks its answer back against the source comments before responding, so what you get isn't a best guess, it's a conclusion with the evidence behind it. In internal testing, this lifted the share of question types we can answer well from roughly 80% to 97%.
CX and insights teams already know the themes. What they need is a faster path from "something changed" to "here's exactly what changed and why." Agentic Answers closes that gap, whether you're running VoC programs, research tracks, or ad-hoc analysis for leadership.
It's available to all Thematic users today. No setup, no configuration. Open Answers and start asking. And because your history is saved, you can pick up right where you left off, asking follow-ups on any answer you've already run.
If you still have questions, book a call with our sales team using the form below.
