Learn the basics in under 10 minutes
A walkthrough of the key features and functionality of the analysis tools in Thematic. Discover common themes and sentiment across customer feedback, dig deeper to understand issues in-depth, share tangible evidence and customer stories. Automatically discover all of the themes your customers are talking about and answer your business questions in minutes.
Unlock the narrative between structured and unstructured data at scale, without the hassle. Save thousands of hours as you scale the impact of customer insights across the organization.
Learn moreIdentify and understand areas of improvement from your VoC. Prioritize customer issues by impact and get rich context to build empathy. Act fast on emerging trends with automated workflows.
Learn moreDiagnose call times, volumes, CSAT, sentiment, and behavior. Automatically measure satisfaction and detect resolution. Trigger actions to close the loop promptly and efficiently.
Learn moreUncover, quantify and understand all product-related insights in minutes. Monitor real-time feedback on new features, and trigger tickets to inform iterations and resolve bugs.
Learn moreCraft more effective messaging by identifying what resonates with your audience segments. Enrich customer profiles and personalize campaigns to drive deeper connections.
Learn moreContinuously detect complaints across channels to reduce risk and swiftly resolve issues. Act early on warning signs across any channel, with automated alerts to mitigate risks.
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