Alyona Medelyan PhD

Alyona has a PhD in NLP and Machine Learning. Her peer-reviewed articles have been cited by over 2600 academics. Her love of writing comes from years of PhD research.

The Complete Guide To Product Feedback Strategy Members Public

Whether your product is a vacuum cleaner, a mobile app, or a SaaS solution, product feedback should drive decision-making. Sadly, this feedback is often not analyzed and even when it is, the insights are rarely acted on. I spent the last 5 years building Thematic, a customer feedback solution. After

Alyona Medelyan PhD
Alyona Medelyan PhD
Feedback Analysis

What is Unified Data Analytics and why should you care? Members Public

Before we get into the nitty gritty detail of Unified Data Analytics, let’s remind ourselves of the cautionary tale of a pioneer of the Internet… Have you ever heard of Netscape?  This company, which created one of the first web browsers, is most famous for its downfall: Once owning

Alyona Medelyan PhD
Alyona Medelyan PhD
AI & Tech

Thematic Joins Nielsen Connect Partner Network Members Public

New York, NY –  Thematic today announced that it has joined the Nielsen Connect Partner Network. Enhanced by this partnership through Nielsen’s Global Connect business, Thematic’s proprietary approach, which combines AI and human input to rapidly and continuously surface insights that are more relevant and detailed than legacy text

Alyona Medelyan PhD
Alyona Medelyan PhD
Using Thematic

Quick Guide: How To Measure The Accuracy Of Feedback Analysis Members Public

When you consider using a new customer feedback analysis software, you’ll need to make sure that it’s feedback analysis capabilities are accurate and reliable. At Thematic we take accuracy seriously. We evaluate accuracy on every single dataset, and our approach depends on how much time is available.  There

Alyona Medelyan PhD
Alyona Medelyan PhD
Feedback Analysis
Use feedback data to measure the impact of your CX initiatives, and drive growth.

Calculating the ROI of CX: Complete Guide 2024 [Includes spreadsheets] Members Public

A complete and comprehensive guide to help you calculate the ROI of CX and prove the value of CX & NPS to executive teams. A customer experience ROI guide.

Alyona Medelyan PhD
Alyona Medelyan PhD
AI & Tech

Why customer feedback is critical for digital transformation in 2020 Members Public

Digital transformation is one of those terms that has been taking the corporate world by storm for the past years. Like it or hate it, it’s here to stay. Here is proof from Google trends showing the growing popularity of the search term “digital transformation”: There are some great

Alyona Medelyan PhD
Alyona Medelyan PhD
Customer Experience

How to get CX buy-in from decision makers to truly improve CX: Report surveying 150 CX professionals Members Public

Getting CX buy-in and commitment for CX initiatives from executive leaders is key when it comes to driving real results for customers, but many CX leaders struggle with this. We surveyed 150 CX professionals to learn about their current role and situation: Are they getting buy-in in their organization? Which

Alyona Medelyan PhD
Alyona Medelyan PhD
Customer Experience

Why I love the Grace Hopper Celebration - and you should too! Members Public

Have you heard of the Grace Hopper Celebration, also known as GHC? It’s the world’s largest gathering of women in tech! This year, 25,000 women met in Orlando, Florida. And it was epic! I was honored to speak on a panel titled “So you want to be

Alyona Medelyan PhD
Alyona Medelyan PhD

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