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Tyler Dye

Tyler Dye

Tyler manages Thematic's content & aims to create useful & informative content for CX, Product & Insight professionals.

Tyler Dye

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Why Word Clouds Mislead: How AI Text Analysis Reveals What Actually Drives Your Scores

NPS Root Cause Analysis: Recover Lost Points in 5 Days (Not 3 Weeks)

How to measure customer satisfaction: the complete guide

Qualitative Data Analysis: Step-by-Step Guide (Manual vs. Automatic)

How Conversational Analytics Works And How You Can Implement it

Review Analysis: How to Analyze Customer & Product Reviews

Qualitative Feedback: Examples, Types & Analysis

The Primary Methods of Qualitative Data Analysis

How Thematic finds insights in large datasets: Analyzing 130k bank app reviews

How to discover and prioritize improvement initiatives for your CX and product

How LinkedIn Fuels NPS Insights Using Thematic's AI

Tips for Customer Experience practitioners during the COVID-19 pandemic

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