VoC Analytics tools enable organizations to better understand their customers.

The Best VoC Analytics Tools: Analyze Feedback Easily Members Public

The best VoC analytics tools for creating surveys, collecting customer feedback, performing AI analysis, and more.

Alice Longhurst
Alice Longhurst
Voice of Customer

Ensuring AI Transparency and Trust: How Thematic aligns with ESOMAR's Guidelines for AI buyers Members Public

Discover how Thematic meets key ESOMAR guidelines for AI buyers by ensuring accuracy, transparency and reliability in it's AI-driven insights. Learn about our processes for delivering results that are fit for purpose.

Alyona Medelyan PhD
Alyona Medelyan PhD
AI & Tech
An abstract image representing a Voice of Customer strategy.

Creating a Voice of Customer Strategy: 8 Clear Steps Members Public

In this guide, we'll walk you through 8 clear steps to build a VoC strategy that not only listens but leads.

Alice Longhurst
Alice Longhurst
Voice of Customer

Must Use Chattermill Alternatives & Competitors Members Public

A Chattermill competitor could help your business achieve its goals better and faster – while putting the voice of the customer at the heart of everything

Jess Perenara-Wilkinson
AI & Tech
Graphic representing a holistic approach to Voice of Customer Analytics.

Simple Guide to Voice of Customer Analytics: Tools & Strategies Members Public

Analyzing your customer feedback gives you actionable, targeted insights that help you fine-tune strategies, enhance customer experiences, and fuel real growth.

Alice Longhurst
Alice Longhurst
Voice of Customer
AI text analysis tools make it much easier to analyze customer feedback.

The Top 11 Voice of Customer (VoC) Tools Members Public

Voice of customer tools collect and analyze customer feedback, then turn it into data you can use to grow your business. Discover the best VoC tools on the market.

Alice Longhurst
Alice Longhurst
Data analytics

Top Medallia Alternatives & Competitors (And What They’re Best At) Members Public

You’ve been searching for the best customer experience platform and came across Medallia. But, a few things are stopping it from being the best choice for your organization, so you’re looking for alternatives. While some Medallia competitors offer similar all-in-one solutions, there are other alternatives you can use

Jess Perenara-Wilkinson
Thematic vs Others

Product Update: Shared Answers, Improved Nav and more Members Public

We've enhanced our Conversational Analytics feature and set up email workflows for Thematic Answers and comments. Plus now you can pull data from Snowflake!

Alana Dell
Alana Dell
Product Updates

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