Customer Experience
Read blog articles and stories on how to measure customer experience, how to identify what you need to improve and how to analyze feedback data to understand your customer needs.
5 practical ways to influence managers for Voice of Customer success [video] Paid Members Public
If you missed our popular webinar on 5 Practical Ways to Influence Managers for VOC Success, catch the recording here! In this webinar recording, we go through 5 essential and practical tools, see below for more info. You’ll learn: * How to speak in your stakeholders’ language to make your
How to leverage AI to improve your Customer Experience [video] Paid Members Public
If you missed our popular webinar on how AI can improve customer experience, catch the recording here! In this webinar recording, you’ll get an insight from industry experts on how AI can be applied to the customer experience. Quick Tip: Check out the Agenda with time references below. You’
Motivate stakeholders for VOC using customer lifetime value Paid Members Public
Consider these factors when using VOC insights to motivate stakeholders and prioritize tasks, focusing particularly on customer lifetime value.
How to influence managers for Voice of Customer: speak in your stakeholder’s language Paid Members Public
9 out of 10 customer experience professionals’ lives will change after reading this blog.* Getting buy-in for your voice of customer (VOC) program can be tough. As a voice of the customer leader, you often battle with influencing stakeholders internally, to be able to progress your initiatives. (*Okay maybe not,
3 key drivers of customer satisfaction, according to David Raab Paid Members Public
Using customer insights to increase customer satisfaction and retain customers are key objectives for most companies worth their salt. We had a quick-fire Q&A with David Raab, Principal at Raab Associates Inc, to get his thoughts on how to create a better customer experience. We asked him the essential
Why focus on customer retention vs. customer acquisition? Paid Members Public
Is your growth plan to acquire more new customers? What’s wrong with that? Nothing, if you have all the time and resources in the world, but there’s a smarter way to maintain growth whilst achieving a high customer retention rate. It’s simple, keeping your customers coming back
4 best practice examples of customer retention Paid Members Public
The most valuable customer is the one you never lose. Here are some best practice examples we've selected as a great way to build customer retention.
4 steps to customer survey design – everything you need to know Paid Members Public
Discover everything you need to know about customer survey design, from planning out your survey questions through to analyzing the results.
