Feedback Analysis

How we use our own platform and Chrome extension to centralize & analyze feedback Members Public

Customer feedback doesn't have all the answers. But it has critical insights for strategy and prioritization. Thematic is a B2B SaaS company. We aren't swimming in feedback. Every piece of feedback counts. Collecting and analyzing this feedback requires a different approach. We receive feedback from many places: * our in-product NPS

Alyona Medelyan PhD
Alyona Medelyan PhD
Feedback Analysis

What GPT-3 means for Customer Feedback Analysis Members Public

What is GPT-3 exactly? And what does this new AI model mean for customer feedback analysis?

Alyona Medelyan PhD
Alyona Medelyan PhD
AI & Tech

Text Analytics Software – How to unlock the drivers behind your performance Members Public

Many organisations, large or small, gather customer feedback to improve their CX efforts and ultimately their bottom line. But gathering feedback alone can’t make much of a difference. We need to analyze our feedback to discover insights that inspire us to drive action at our organisations. Enter; Text Analytics

Melanie Disse
Melanie Disse
AI & Tech
Must-have features for your feedback analysis software

Must-Have Features in Feedback Analysis Software Members Public

Feedback analysis is a deceivingly hard problem to solve, and very few solutions are truly great. In this guide, we’ll help you differentiate those who over-promise from those who actually deliver.

Alyona Medelyan PhD
Alyona Medelyan PhD
Feedback Analysis

The Complete Guide To Product Feedback Strategy Members Public

Whether your product is a vacuum cleaner, a mobile app, or a SaaS solution, product feedback should drive decision-making. Sadly, this feedback is often not analyzed and even when it is, the insights are rarely acted on. I spent the last 5 years building Thematic, a customer feedback solution. After

Alyona Medelyan PhD
Alyona Medelyan PhD
Feedback Analysis

What is Unified Data Analytics and why should you care? Members Public

Before we get into the nitty gritty detail of Unified Data Analytics, let’s remind ourselves of the cautionary tale of a pioneer of the Internet… Have you ever heard of Netscape?  This company, which created one of the first web browsers, is most famous for its downfall: Once owning

Alyona Medelyan PhD
Alyona Medelyan PhD
AI & Tech

The true cost of not understanding customer feedback Members Public

Last year was a hard one for me!  To reset and recharge, I booked a 2-week retreat in a remote part of Peru.  To get there, I had to take a flight to San Salvador, stay there overnight, board onto another flight, take a boat trip, and then walk for

Steven Plaat
Steven Plaat
Customer Experience

Quick Guide: How To Measure The Accuracy Of Feedback Analysis Members Public

When you consider using a new customer feedback analysis software, you’ll need to make sure that it’s feedback analysis capabilities are accurate and reliable. At Thematic we take accuracy seriously. We evaluate accuracy on every single dataset, and our approach depends on how much time is available.  There

Alyona Medelyan PhD
Alyona Medelyan PhD
Feedback Analysis

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