Are you doing “all the right things” but your customer experience (CX) is still not improving?
There might be hidden forces preventing you from reaching your customer experience goals.
Watch our webinar with CX expert Megan Burns, (keynote speaker, executive advisor and Former Vice President Principal Analyst, CX at Forrester. She built an extensive body of research on CX transformation, leadership, empathy, and emotion. Among her most popular work is Forrester’s CX Management Maturity Model), and Agi Marx (Director of Digital Marketing, Thematic) where we discuss how to turn things around.
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