You've successfully subscribed to Thematic
Great! Next, complete checkout for full access to Thematic
Welcome back! You've successfully signed in.
Success! Your account is fully activated, you now have access to all content.
Success! Your billing info is updated.
Billing info update failed.

Why is your customer experience not improving? [video]

Are you doing “all the right things” but your customer experience (CX) is still not improving?

There might be hidden forces preventing you from reaching your customer experience goals.

Watch our webinar with CX expert Megan Burns, (keynote speaker, executive advisor and Former Vice President Principal Analyst, CX at Forrester. She built an extensive body of research on CX transformation, leadership, empathy, and emotion. Among her most popular work is Forrester’s CX Management Maturity Model), and Agi Marx (Director of Digital Marketing, Thematic) where we discuss how to turn things around.

 You’ll learn this – and more:

  • How you could be doing CX, much better
  • How the language we use keeps us tied to old ways of thinking about customers and the business – and how to reframe your thinking
  • How the power of routines keeps us doing things the way we always have, even when we don’t want to – and how to change this

Start your free trial

Thematic is the easiest way to discover the best insights in feedback. Act on what matters to your customers and make an impact.

Keep reading
How to measure customer satisfaction: the complete guide
How to measure customer satisfaction: the complete guide

Everyone says they want customers to be satisfied, but what are you actually doing to make customers happy? How do you know if you’re on the right track? How do you know if your customer satisfaction efforts make a difference? Why even aim for customer satisfaction at all? We

Alyona Medelyan PhD
Alyona Medelyan PhD
Churn & Loyalty
How to super-charge your Qualtrics setup with Thematic & PowerBI
How to super-charge your Qualtrics setup with Thematic & PowerBI

Qualtrics is one of the most well-known and powerful Customer Feedback Management platforms. But even so, it has limitations. We recently hosted a live panel where data analysts from two well-known brands shared their experiences with Qualtrics, and how they extended this platform’s capabilities. Below, we’ll share the

Alyona Medelyan PhD
Alyona Medelyan PhD
Customer Experience
How we use our own platform and Chrome extension to centralize & analyze feedback
How we use our own platform and Chrome extension to centralize & analyze feedback

Customer feedback doesn't have all the answers. But it has critical insights for strategy and prioritization. Thematic is a B2B SaaS company. We aren't swimming in feedback. Every piece of feedback counts. Collecting and analyzing this feedback requires a different approach. We receive feedback from many places: our in-product NPS

Alyona Medelyan PhD
Alyona Medelyan PhD
Feedback Analysis