Are you doing “all the right things” but your customer experience (CX) is still not improving?
There might be hidden forces preventing you from reaching your customer experience goals.
Watch our webinar with CX expert Megan Burns, (keynote speaker, executive advisor and Former Vice President Principal Analyst, CX at Forrester. She built an extensive body of research on CX transformation, leadership, empathy, and emotion. Among her most popular work is Forrester’s CX Management Maturity Model), and Agi Marx (Director of Digital Marketing, Thematic) where we discuss how to turn things around.
You’ll learn this – and more:
How you could be doing CX, much better
How the language we use keeps us tied to old ways of thinking about customers and the business – and how to reframe your thinking
How the power of routines keeps us doing things the way we always have, even when we don’t want to – and how to change this
Agi loves writing! She enjoys breaking down complex topics into clear messages that help others. She speaks four languages fluently and has lived in six different countries.
Everyone says they want customers to be satisfied, but what are you actually doing to make customers happy? How do you know if you’re on the right track? How do you know if your customer satisfaction efforts make a difference? Why even aim for customer satisfaction at all?
Qualtrics is one of the most well-known and powerful Customer Feedback Management platforms. But even so, it has limitations.
We recently hosted a live panel where data analysts from two well-known brands shared their experiences with Qualtrics, and how they extended this platform’s capabilities.
Below, we’ll share the