Why is your customer experience not improving? [video] Paid Members Public
Are you doing “all the right things” but your customer experience (CX) is still not improving? There might be hidden forces preventing you from reaching your customer experience goals. Watch our webinar with CX expert Megan Burns, (keynote speaker, executive advisor and Former Vice President Principal Analyst, CX at Forrester.
The best dating apps 2018 ranked - which one finds you the big love? Paid Members Public
I can’t deny feeling like channelling Carrie Bradshaw, as I sit in front of my MacBook, feverishly typing this post, sipping on my black coffee and thinking back to past dating experiences. Well, Carrie did not have the luxury of using the plethora of dating apps we do today.
Learn the 4 pillars of successful survey design [video] Paid Members Public
Are your surveys not performing well? Are you sending costly surveys but getting little response? Thorough planning is key to executing a successful survey. If you missed our popular webinar “Learn the 4 pillars of successful survey design”, catch the recording here. Here, you’ll learn how to get the
How to combine science and emotion for customer experience success [video] Paid Members Public
If you missed our recent webinar with customer experience expert Maurice Fitzgerald and Alyona Medelyan, CEO of Thematic, check out the highlights here. Maurice is former VP of Customer Experience at HP, author of 4 books on customer experience strategy and the Net Promoter Score. Alyona talked to Maurice about
Why invest in the Net Promoter Score? Paid Members Public
Are you wondering whether to invest in the Net Promoter Score (NPS) to improve your customer experience? The debate is rife amongst NPS evangelists and those who are more doubtful, so here I share some examples of companies who have invested in NPS and made real improvements. (In this post,
8 leadership strategies to create a high performing team Paid Members Public
As a business leader, you want a high performing team that is there no matter what. Needs no drilling, committed to the job, and constantly learning and improving. Many leaders, regardless of industry, would agree that having the right attitude is more important than technical skills, in a lot of
My greatest learnings from 10 years leading customer experience at HP, by Maurice FitzGerald [video] Paid Members Public
If you missed our webinar with customer experience expert Maurice FitzGerald, catch the recording here. He shares his greatest learnings from his 10 years at HP as CX lead. He’ll also go through how to properly structure a successful CX project and you’ll learn other tidbits too! You’
Thematic is sponsoring the Digital Customer Experience Strategies Summit 2018 Paid Members Public
We’re very excited to be one of the sponsors of the 5th Annual Digital Customer Experience Strategies Summit [http://bit.ly/2KRypfG] on September 18 – 19, 2018, at the Hyatt Regency McCormick Place in Chicago. Thematic’s very own Dr. Alyona Medelyan is also speaking at the event, along
