Caley McGillvary

Caley enjoys creating useful content to help people learn new things and solve problems.

A robot connects many sources of text for analysis

The best text analytics software platforms (2024) Members Public

When you’ve got big data, you need the right analytics tools to make sense of it! We’ve pulled together this list of the best text analytics software platforms to help you decide on the right provider for your company.

Caley McGillvary
Caley McGillvary
Product Experience
Product update cover image showing several data connections

Product update: integrations management and data upload history Members Public

We'd like to highlight a couple of product updates which will make your life easier: integrations management and data upload history.

Caley McGillvary
Caley McGillvary
Using Thematic

Get an understanding of feedback analytics tools! Members Public

We understand if you have some concerns about how Thematic can work for you, but we’re keen to put your fears to rest! Here are some of the biggest concerns our prospective customers bring to us, and how we eliminate each and every one.

Caley McGillvary
Caley McGillvary
Feedback Analysis

How an Apple Music bug hurt their rating on the Google Play store Members Public

There's an avalanche of data out there, and it's fun for us here at Thematic to put our platform through its paces and see what turns up. In this case, we analyzed reviews of the Apple Music app on the Google Play store.

Caley McGillvary
Caley McGillvary
Product Experience

Voice of the Customer for Product Operations Members Public

A game-changing system that product ops can (and should!) implement is a Voice of the Customer (VOC) program for the product team. Done right, a VOC program will improve decision-making, clarify priorities and validate product roadmaps.

Caley McGillvary
Caley McGillvary
Product Experience

Why Customer Intelligence is a big deal for product teams Members Public

Customer intelligence is crucial to building better products and experiences. It's the system of collecting and analyzing customer data to access the deep understanding and actionable insights your product team need.

Caley McGillvary
Caley McGillvary
Product Experience

Product update: Introducing Workflows Members Public

We’ve implemented a new feature called Workflows, which triggers email or Slack notifications based on detected changes in your data.

Caley McGillvary
Caley McGillvary
Product Experience

Product validation: Using customer feedback analytics to build a roadmap Members Public

An essential part of product development, product validation utilizes feedback analysis to eliminate dead ends and false starts. Here’s what you need to know.

Caley McGillvary
Caley McGillvary
Product Experience