Customer-centric leadership - Lessons from Jeanne Bliss [video]

Agi Marx
Agi Marx

If you missed our webinar “Customer-centric leadership – Lessons from Jeanne Bliss, catch the recording here!

Who’s doing the talking?

  • Jeanne Bliss, CEO, Customer Bliss: She’s not only driven a 95% loyalty rate at Land’s End and Microsoft, but also written successful books including “Chief Customer Officer 2.0” and “Would you do that to your mother?” More info here.
  • Alyona Medelyan, CEO of Thematic: PHD in Machine Learning and Natural Language Processing. Runs Thematic, a SaaS company for analyzing customer feedback. Thematic uses proprietary word-class Text Analytics technology developed based on 15+ years of Alyona’s research in NLP and Machine Learning.

Enjoy the video!

Customer Experience
Agi Marx

Agi Marx

Agi loves writing! She enjoys breaking down complex topics into clear messages that help others. She speaks four languages fluently and has lived in six different countries.

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