Harnessing NLP to address customer needs: Munna Ahaduzzaman at Atlassian Paid Members Public
Atlassian has to make sense of disparate customer datasets across all of its products. With Thematic, they can drill down into the detail, finding exactly where a problem originates and what needs to be fixed.
How to build a customer feedback taxonomy Paid Members Public
What's the right way to build a feedback taxonomy? At Thematic, we’ve seen over a hundred teams build theirs using our solution. Read on to discover our learnings!
Why listening to customers matters in a recession Paid Members Public
How can you stay relevant in a competitive market - especially one under the pressure of a recession? By listening to your customers.
AI helps unlock valuable insights, but is there a catch? Learn from insights thought leaders Paid Members Public
How are insights leaders using AI to help them be more successful? Several thought leaders shared their perceptions with us at TMRE 2023 - here are 5 key considerations.
Product update: Feedback categorization Paid Members Public
Thematic now has a feedback categorization filter, so you can effortlessly identify all the Questions, Issues and Requests within your customer feedback.
Product update: Quick Edit Paid Members Public
With Thematic's Quick Edit feature, you can edit your themes on the fly as you’re viewing data. And for the first time, you can also change the sentiment!
Customer-led product strategy: a guide Paid Members Public
Customer-led product strategy is about designing the best product experience. But how should you approach it, and avoid common pitfalls?
How Thematic Drives Data-Driven Prioritization for Hopin Paid Members Public
Discover how Hopin empowered product teams with data-driven prioritization by using Thematic to transform customer feedback into rich insights at scale. Learn how Thematic simplified the process and helped product teams build critical features faster.
