AI & Tech
Read articles and blog posts to understand how AI and technology is used to analyze unstructured feedback data at scale. Keep up to date with the latest in AI technology, including LLMs, Machine Learning, NLP, Prompt Engineering and more.
Must Use Chattermill Alternatives & Competitors Paid Members Public
A Chattermill competitor could help your business achieve its goals better and faster – while putting the voice of the customer at the heart of everything
Top Medallia Alternatives & Competitors (And What They’re Best At) Paid Members Public
You’ve been searching for the best customer experience platform and came across Medallia. But, a few things are stopping it from being the best choice for your organization, so you’re looking for alternatives. While some Medallia competitors offer similar all-in-one solutions, there are other alternatives you can use
The Top AI Text Analysis Tools You Should Be Using Paid Members Public
With 175 Zettabytes of data predicted to be generated by 2025, AI text analytics is a game-changer. AI text analysis tools help turn this overwhelming data into valuable insights. And these enable us to make smarter decisions and spark innovation. Virtually any business or organization dealing with large volumes of
How Conversational Analytics Works And How You Can Implement it Paid Members Public
As businesses become more digital, conversations now happen across chatbots, social media, emails and messaging apps. This creates a ton of data with potential value for the business. Conversational analytics unlocks the value in this data by using AI, such as natural language processing (NLP) and machine learning, to make
Large Language Models for Feedback Analysis: Which ones are cutting-edge? Paid Members Public
Explore Thematic’s expert approach to evaluating top LLMs for feedback analysis, using advanced NLP to turn raw data into actionable insights. Learn how we commercialize cutting-edge AI to streamline and enhance customer feedback evaluation
How To Build Your Own Feedback Analysis Solution Paid Members Public
Plus learnings from talking to 1700+ insights & research experts over the past 8 years At Thematic, we’ve spent years designing and developing our customer feedback analysis platform. While I’d love for everyone to be using ours, I understand that you might have the resources and the time to
Transparency vs. Black Box AI: Navigating the Landscape of Feedback Analysis Paid Members Public
The AI that most companies use today is basically a black box. When it comes to making business decisions, how well do we need to understand 'the decision maker behind the curtain?' We explore how to check if AI makes the right decisions to improve products, services and experiences.
Open Ended Survey Questions: How to Code & Analyze for Insights Paid Members Public
How much time have you spent (let’s be honest: wasted) scrolling through endless Excel spreadsheets full of open-ended question data, trying to piece together new customer insights? Contrastingly, closed-ended questions offer a different challenge in analysis, providing structured and easily analyzable data that starkly contrasts with the open-ended questions’
