Customer Experience
Read blog articles and stories on how to measure customer experience, how to identify what you need to improve and how to analyze feedback data to understand your customer needs.
How to influence managers for Voice of Customer: speak in your stakeholder’s language Paid Members Public
9 out of 10 customer experience professionals’ lives will change after reading this blog.* Getting buy-in for your voice of customer (VOC) program can be tough. As a voice of the customer leader, you often battle with influencing stakeholders internally, to be able to progress your initiatives. (*Okay maybe not,
3 key drivers of customer satisfaction, according to David Raab Paid Members Public
Using customer insights to increase customer satisfaction and retain customers are key objectives for most companies worth their salt. We had a quick-fire Q&A with David Raab, Principal at Raab Associates Inc, to get his thoughts on how to create a better customer experience. We asked him the essential
Why focus on customer retention vs. customer acquisition? Paid Members Public
Is your growth plan to acquire more new customers? What’s wrong with that? Nothing, if you have all the time and resources in the world, but there’s a smarter way to maintain growth whilst achieving a high customer retention rate. It’s simple, keeping your customers coming back
4 best practice examples of customer retention Paid Members Public
The most valuable customer is the one you never lose. Here are some best practice examples we've selected as a great way to build customer retention.
4 steps to customer survey design – everything you need to know Paid Members Public
Discover everything you need to know about customer survey design, from planning out your survey questions through to analyzing the results.
Top 5 tips to prevent customer churn from keeping you up at night Paid Members Public
How do you keep people excited about your product or service? These top customer retention tips can help decrease your customer churn over time and earn you more loyal customers. 1. Focus on making customers lives easier You might be surprised to learn that simply satisfying your customers isn’t
10 insider customer experience tips according to Shep Hyken Paid Members Public
Shep Hyken knows a thing or two about customer experience. He needs no introduction in industry-wide circles, but in case you’re not familiar with his name: Shep is an award-winning customer service and customer experience speaker, a New York Times and Wall Street Journal best-selling author, A.K.A
Why US airlines rank best or worst, according to passengers Paid Members Public
Last week, ThePointsGuy [https://thepointsguy.com/] published the 2018 “The Best And Worst Airlines In America” [https://thepointsguy.com/guide/best-and-worst-airlines-2018/]. According to Forbes’ interview [https://www.forbes.com/sites/laurabegleybloom/2018/03/06/ranked-the-best-and-worst-airlines-in-america/#441650c5e953] with Brian Kelly, the author of the report, 9 airlines were reviewed using 10
