Customer Experience

Read blog articles and stories on how to measure customer experience, how to identify what you need to improve and how to analyze feedback data to understand your customer needs.

A customer and a customer-service representative are sharing conversation after purchase.

The Best Customer Insights Platforms for Smarter Decision-Making Members Public

Discover top customer insights platforms that help businesses analyze data, improve engagement, and make smarter decisions.

Kyo Zapanta
Kyo Zapanta
Customer Experience
A bunch of customer feedback representing streamline of analytics is going through a shining keyhole.

The Smart Guide To Customer Insights & Analytics Members Public

Discover how customer insights and analytics help businesses make data-driven decisions to improve marketing, sales, and retention.

Kyo Zapanta
Kyo Zapanta
Customer Experience
An image portraying how insights, when done right, can drive business success.

Customer Insights Explained: How They Shape Business Success Members Public

Learn what customer insights are, how to collect them, and how businesses use them to improve customer experience and strategy.

Kyo Zapanta
Kyo Zapanta
Customer Experience
A customer satisfaction icon is surrounded by several metric icons.

How to measure customer satisfaction: the complete guide Members Public

A clear strategy to measure and boost customer satisfaction. Turn frustrations into loyalty and ensure your business stays on the right track.

Tyler Dye
Tyler Dye
Churn & Loyalty
2 colleagues in collaborate over laptop, set against feedback stylized background

What Are The Best Qualtrics Competitors And Alternatives? Members Public

Are you looking for Qualtrics alternatives? Is this because the features are not a good fit? Do you find it difficult to use? Or is the pricing the issue? In this article we’ll analyze the pros and cons of the key Qualtrics competitors to help you decide which is

Alice Longhurst-Jones
Alice Longhurst-Jones
Customer Experience
Thematic conversational analytics with call centre conversation summarized qualitative and quantitative

How Conversational Analytics Works And How You Can Implement it Members Public

Conversational analytics uses AI to turn customer interactions into real-time insights, improving support, experience, and decision-making.

Tyler Dye
Tyler Dye
AI & Tech

Thematic Analysis: An Overview + Guide Members Public

Explore how thematic analysis can help you uncover valuable insights from qualitative data. Compare manual and AI-driven methods, discover best practices, and see how Thematic software can streamline your analysis process.

Jess Perenara-Wilkinson
Customer Experience
Understanding customer sentiment enables you to make better, data-driven decisions.

Customer Sentiment: How To Analyze & Improve Members Public

Explore how customer sentiment analysis works and the steps and strategies you need to follow to get started.

Alice Longhurst
Alice Longhurst
Customer Experience

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