Introducing Thematic's Bold New Look: A Brand Refresh for the Future of Feedback Paid Members Public
We're thrilled to introduce our refreshed visual brand. In this post, we're sharing the "why" behind the update, the thoughtful design choices, and more.
Product Update: new features round-up Paid Members Public
Discover our newest feature updates, including Theme Discovery, Advanced Search, Data Volume alerts, and Improved Example Comments, designed to make analyzing customer feedback easier and more insightful than ever!
Predictive Operational Data Analytics and NLP: complementary parts of the same world Paid Members Public
How can predictive operational data analytics and NLP work together to deliver amazing business insights?
Proving the value of your CX programme Paid Members Public
CX programmes add value to all areas of the business - and existing ROI calculators are seldom able to offer a balanced perspective. So how can you prove the value of your CX programme?
Generative AI and Feedback Analysis: security and data privacy concerns Paid Members Public
How can you use generative AI safely? In this post, Alyona covers security concerns around generative AI, and addresses how to lower risks.
Maximizing the value of customer feedback for product teams Paid Members Public
Responsible for People and Customer Insights at Atlassian, Jae shares what Atlassian has learned about maximizing the value of customer feedback for product development teams and their users.
Establishing a customer-centric culture at your company Paid Members Public
A customer experience/voice of customer programme is essential for establishing a customer-centric culture at your company. Here's how to get it right.
Fitness Tracker Showdown: Garmin Connect vs Strava Paid Members Public
Two of the most popular apps for fitness tracking are Strava and Garmin Connect. I've chosen to compare App Store reviews for both to see what I can discover. If a run, bike or swim isn’t recorded by an app it didn’t actually happen, right?
