Customer Experience
Read blog articles and stories on how to measure customer experience, how to identify what you need to improve and how to analyze feedback data to understand your customer needs.
Customer Insights Explained: How They Shape Business Success Paid Members Public
Learn what customer insights are, how to collect them, and how businesses use them to improve customer experience and strategy.
How to measure customer satisfaction: the complete guide Paid Members Public
A clear strategy to measure and boost customer satisfaction. Turn frustrations into loyalty and ensure your business stays on the right track.
What Are The Best Qualtrics Competitors And Alternatives? Paid Members Public
Are you looking for Qualtrics alternatives? Is this because the features are not a good fit? Do you find it difficult to use? Or is the pricing the issue? In this article we’ll analyze the pros and cons of the key Qualtrics competitors to help you decide which is
How Conversational Analytics Works And How You Can Implement it Paid Members Public
Conversational analytics uses AI to turn customer interactions into real-time insights, improving support, experience, and decision-making.
Thematic Analysis: An Overview + Guide Paid Members Public
Explore how thematic analysis can help you uncover valuable insights from qualitative data. Compare manual and AI-driven methods, discover best practices, and see how Thematic software can streamline your analysis process.
Customer Sentiment: How To Analyze & Improve Paid Members Public
Explore how customer sentiment analysis works and the steps and strategies you need to follow to get started.
5 practical use cases of customer sentiment analysis for NPS Paid Members Public
In our article about why customer sentiment analysis matters, we introduced you to Maya Angelou's famous quote: "People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” We even gave you PwC's findings that 32% of customers would
Customer Experience Analysis: How To Measure & Improve CX Paid Members Public
What to consider when evaluating a customer experience analytics solution, and how to use customer insights.