Customer Experience
Read blog articles and stories on how to measure customer experience, how to identify what you need to improve and how to analyze feedback data to understand your customer needs.
How to Improve Customer Experience with Thematic Analysis Paid Members Public
Companies that really understand their customers and respond to their needs build stronger relationships, boost loyalty, and achieve more success But how can businesses use data to consistently understand their customers so well?
Thematic Analysis Examples In Action Paid Members Public
Want to understand the "why" behind your customers' behavior? Our comprehensive guide on thematic analysis is here to help! Learn how to unlock hidden insights and drive your business forward with practical examples and actionable tips.
The ROI of VOC: 7 Expert Insights from Paul Stevenson and Rick Denton Paid Members Public
Learn how to leverage customer feedback to improve your products, services, and bottom line with these 7 key takeaways from CX experts.
17 Customer Experience Statistics: The High Cost of Neglecting CX Paid Members Public
Don't let bad customer experience (CX) ruin your business! Learn from these 17 statistics and find out how to improve CX with AI-powered insights.
Unlocking the Hidden ROI of VoC: A Comprehensive Guide Paid Members Public
Discover how to unleash the true potential of your Voice of the Customer (VOC) program to drive tangible business value and growth.
Removing the 'Pebble' to Reduce Customer Experience Friction Points Paid Members Public
Uncover the hidden "pebbles" eroding your customer experience. Learn how to use customer feedback and analytics to identify and remove friction points, boost loyalty, and engineer effortless experiences. Discover 7 strategies for proactive CX improvement.
The Beginner's Guide to Customer Experience Analytics Paid Members Public
Customer Experience Analytics (CXA) is key to understanding why customers buy or churn. This guide will help you use your use customer data to get insights and understanding to drive better business decisions and improve revenue.
Ecommerce Voice of Customer: A Comprehensive Guide Paid Members Public
The best eCommerce customers have a high repeat purchase rate and leave positive comments. Say, a proportion of these high-repeat customers start to drop off. They’re buying less, then suddenly not buying at all. What’s happening? You’re not face-to-face with these customers, so you need a way