Feedback Analysis

A big blue robot looks down at a red robot that has fallen

Know what great looks like: building trust in text analytics software Members Public

When it comes to analyzing feedback, AI can be your best friend. But can you trust text analytics software if you don’t understand how it works?

Alyona Medelyan PhD
Alyona Medelyan PhD
Feedback Analysis

Product validation: Using customer feedback analytics to build a roadmap Members Public

An essential part of product development, product validation utilizes feedback analysis to eliminate dead ends and false starts. Here’s what you need to know.

Caley McGillvary
Caley McGillvary
Product Experience

How to analyze Zendesk tickets & Intercom chats for customer insights Members Public

Wouldn’t it be awesome if you could automatically analyze your support conversations to gain deep, actionable insights? Thematic has just rolled out two new integrations with Zendesk and Intercom. With just one click, you can now send your customer conversations to Thematic for automated tagging and analysis. Read on

Alyona Medelyan PhD
Alyona Medelyan PhD
Product Experience

Why does text analytics have a bad reputation? Members Public

Text analytics has been around for dozens of years and several hype cycles. The most recent one, in 2020, is attributed to GPT-3, a proprietary language model. It’s basically a giant black box that costs an estimated $12 million to train. A language model means that if you give

Alyona Medelyan PhD
Alyona Medelyan PhD
AI & Tech

How Thematic finds insights in large datasets: Analyzing 130k bank app reviews Members Public

We've used the power of Thematic to analyze over 130k bank app reviews. Proving the capacity of Thematic, we derive critical business insights into these applications.

Tyler Dye
Tyler Dye
Feedback Analysis

Power BI vs Tableau: What’s The Best Data Visualization Tool? Members Public

Microsoft Power BI and Tableau are both powerful business intelligence tools for data visualization. At first glance their functionality and features might look very similar. So, how do you know which is the best solution for your business? In this article we’ll reveal what data analysts really think about

Alyona Medelyan PhD
Alyona Medelyan PhD
Using Thematic

Community Soundbites: What should a customer feedback analysis maturity model look like? Members Public

Each month, Thematic hosts a virtual roundtable for insights professionals within our community. Together, we discuss how we’re seeing this space evolving and swap notes on best practices! Join our community here. We’ve been digging into this concept of “insights maturity” at Thematic for some time now. So,

Chloe Narain
Chloe Narain
Using Thematic

How AI-based feedback analytics powers growth at Atom bank Members Public

Recently, I joined a webinar with Michael Sherwood, Head of Digital Experience at Atom bank. Together, we discussed their mission to create a differentiated and customer-centric banking experience. Having been a customer of Thematic for over 3 years, the insights they’ve gained with us have been integral to their

Alyona Medelyan PhD
Alyona Medelyan PhD
Feedback Analysis

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