Using Thematic
Read articles on how to get the most out of Thematic AI software and customer feedback data. Learn from customer stories, product examples and tips.
Scale or fail: Building an infinite customer feedback loop with AI Paid Members Public
Atlassian's Mick Stapleton shares his story of the enrichment and automation of the Atlassian customer experience, and how Thematic made it possible.
The future of feedback: introducing Answers Paid Members Public
Easily access and analyse feedback data by asking questions and receiving narrative answers. Get what you need from feedback data, instantly!
Product Update: Chart Exports Paid Members Public
We've heard from customers that they want to be able to share the impactful visuals in Thematic more widely, more easily - and now you can!
Product Update: Feedback Summarizer Paid Members Public
Summarize your data throughout the platform, to instantly understand what matters most to customers, as well as how and why it's changing.
Introducing Thematic's Bold New Look: A Brand Refresh for the Future of Feedback Paid Members Public
We're thrilled to introduce our refreshed visual brand. In this post, we're sharing the "why" behind the update, the thoughtful design choices, and more.
Product Update: new features round-up Paid Members Public
Discover our newest feature updates, including Theme Discovery, Advanced Search, Data Volume alerts, and Improved Example Comments, designed to make analyzing customer feedback easier and more insightful than ever!
Generative AI and Feedback Analysis: security and data privacy concerns Paid Members Public
How can you use generative AI safely? In this post, Alyona covers security concerns around generative AI, and addresses how to lower risks.
Maximizing the value of customer feedback for product teams Paid Members Public
Responsible for People and Customer Insights at Atlassian, Jae shares what Atlassian has learned about maximizing the value of customer feedback for product development teams and their users.
