Feedback Analysis

Jumbo plane flying over a beautiful European city inside a browser

Travel sites go head to head: Expedia vs Booking.com Members Public

Both Booking.com and Expedia are popular travel booking apps. But which is the best? We took a look at thousands of reviews to find out.

Alec Duncan
Alec Duncan
Feedback Analysis
two humans working and and maintaining a rob

How to validate your AI-driven insights Members Public

AI-driven insights are a powerful tool to enable analysts to extract value from qualitative data like user feedback. Here's how to build confidence in the results!

Gustavo Imhof
Gustavo Imhof
AI & Tech
2 AI chatbots fighting it

How Thematic helped me find the best AI chatbot Members Public

Using Thematic, our Product Director compares popular iOS Apps Ask AI and Bing. Which comes out on top?

Grace Bariso
Grace Bariso
Feedback Analysis
graphic of a feedback loop

What is a feedback loop and how does it work? Members Public

Feedback loops help businesses to understand their customers' needs better and make informed decisions to improve customer experience. Here's a quick breakdown.

Caley McGillvary
Caley McGillvary
Customer Experience
graphic of elon musk next to the new x logo

How do users feel about Twitter rebranding to X? Members Public

With Thematic, I can surface insights from thousands of Twitter/X user reviews. Let's take a look at how they're really feeling about the rebrand.

Caley McGillvary
Caley McGillvary
Feedback Analysis
a diverse group of people talking

Understanding Qualitative vs Quantitative Data Members Public

Understanding how to use both qualitative and quantitative data can help you make better decisions and gain deeper insights. Here's what you need to know.

Caley McGillvary
Caley McGillvary
Feedback Analysis
Product view of Answers feature in Thematic

The future of feedback: introducing Answers Members Public

Easily access and analyse feedback data by asking questions and receiving narrative answers. Get what you need from feedback data, instantly!

Caley McGillvary
Caley McGillvary
AI & Tech
Two people looking at customer feedback

Maximizing the value of customer feedback for product teams Members Public

Responsible for People and Customer Insights at Atlassian, Jae shares what Atlassian has learned about maximizing the value of customer feedback for product development teams and their users.

Jae Eddison
Jae Eddison
Feedback Analysis