Feedback Analysis

Product view of Answers feature in Thematic

The future of feedback: introducing Answers Members Public

Easily access and analyse feedback data by asking questions and receiving narrative answers. Get what you need from feedback data, instantly!

Caley McGillvary
Caley McGillvary
AI & Tech
Two people looking at customer feedback

Maximizing the value of customer feedback for product teams Members Public

Responsible for People and Customer Insights at Atlassian, Jae shares what Atlassian has learned about maximizing the value of customer feedback for product development teams and their users.

Jae Eddison
Jae Eddison
Feedback Analysis
Fitness activities in front a apple watch with some functional icons such as social, GPS, Graphs, Weig

Fitness Tracker Showdown: Garmin Connect vs Strava Members Public

Two of the most popular apps for fitness tracking are Strava and Garmin Connect. I've chosen to compare App Store reviews for both to see what I can discover. If a run, bike or swim isn’t recorded by an app it didn’t actually happen, right?

Kim Cornwell
Kim Cornwell
Feedback Analysis
Man on ladder building out component of a form for feedback

How to build a feedback form: 11 customer feedback examples Members Public

Learn how to leverage customer feedback to create a better product and enhance your customer service. Get inspired by these 11 customer feedback examples.

Freya Laskowski
Freya Laskowski
Feedback Analysis
Watering plants of different sizes to represent your VoC maturity - feedback in the background

4 tips to mature your VoC programme Members Public

Having a VoC programme is not just listening to customers and monitoring performance. A mature programme enables you to continuously improve, driving business performance in return. So how do you move up the maturity curve?

Melanie Disse
Melanie Disse
Customer Experience
A woman pops out of a computer, surrounded by analytics icons, a magnifying glass, chat bubbles, lists with checkboxes

6 ways product managers can leverage feedback analytics software Members Public

Feedback analytics software makes it easy for product managers to get a better understanding of what works (and what doesn't!) for their users. Find out how this helps build better products!

Caley McGillvary
Caley McGillvary
Feedback Analysis
A hand sorting boxes into a hierarchy

How to build a customer feedback taxonomy Members Public

What's the right way to build a feedback taxonomy? At Thematic, we’ve seen over a hundred teams build theirs using our solution. Read on to discover our learnings!

Alyona Medelyan PhD
Alyona Medelyan PhD
Using Thematic
Two people working and adjusting metrics based on customer feedback

Building a case for feedback analytics Members Public

You might already be sold on feedback analytics software - welcome to the club! But now you need to prove that it's a worthwhile investment. We've put together this post to help you build a business case for feedback analytics.

Caley McGillvary
Caley McGillvary
Feedback Analysis

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