Feedback Analysis
How to build a customer feedback taxonomy Paid Members Public
What's the right way to build a feedback taxonomy? At Thematic, we’ve seen over a hundred teams build theirs using our solution. Read on to discover our learnings!
Building a case for feedback analytics Paid Members Public
You might already be sold on feedback analytics software - welcome to the club! But now you need to prove that it's a worthwhile investment. We've put together this post to help you build a business case for feedback analytics.
The best text analytics software platforms (2024) Paid Members Public
When you’ve got big data, you need the right analytics tools to make sense of it! We’ve pulled together this list of the best text analytics software platforms to help you decide on the right provider for your company.
AI-powered, human enhanced! How to take feedback analytics to the next level Paid Members Public
Can you trust AI when you don't understand the way it makes decisions? Or do you need control? Learn how AI and people can collaborate to get the best insights from feedback faster.
Get an understanding of feedback analytics tools! Paid Members Public
We understand if you have some concerns about how Thematic can work for you, but we’re keen to put your fears to rest! Here are some of the biggest concerns our prospective customers bring to us, and how we eliminate each and every one.
How to build a story from customer feedback Paid Members Public
Building a story from customer feedback is a critical skill you need to learn, especially if you're responsible for delivering insights across your company.
How an Apple Music bug hurt their rating on the Google Play store Paid Members Public
There's an avalanche of data out there, and it's fun for us here at Thematic to put our platform through its paces and see what turns up. In this case, we analyzed reviews of the Apple Music app on the Google Play store.
Voice of the Customer for Product Operations Paid Members Public
A game-changing system that product ops can (and should!) implement is a Voice of the Customer (VOC) program for the product team. Done right, a VOC program will improve decision-making, clarify priorities and validate product roadmaps.
