Using Thematic
Read articles on how to get the most out of Thematic AI software and customer feedback data. Learn from customer stories, product examples and tips.
Generative AI and Feedback Analysis: security and data privacy concerns Paid Members Public
How can you use generative AI safely? In this post, Alyona covers security concerns around generative AI, and addresses how to lower risks.
Maximizing the value of customer feedback for product teams Paid Members Public
Responsible for People and Customer Insights at Atlassian, Jae shares what Atlassian has learned about maximizing the value of customer feedback for product development teams and their users.
Fitness Tracker Showdown: Garmin Connect vs Strava Paid Members Public
Two of the most popular apps for fitness tracking are Strava and Garmin Connect. I've chosen to compare App Store reviews for both to see what I can discover. If a run, bike or swim isn’t recorded by an app it didn’t actually happen, right?
Product update: Theme Summarizer Paid Members Public
Our Theme Summarizer feature is now powered by generative AI, so you can get an instant understanding of any theme in your data!
Product update: view customer comments from your dashboard Paid Members Public
With our latest update, you can view customer comments from your Thematic dashboard. Enable comments in any widget with clickable themes, and get an immediate view of the customer, in their own words.
6 ways product managers can leverage feedback analytics software Paid Members Public
Feedback analytics software makes it easy for product managers to get a better understanding of what works (and what doesn't!) for their users. Find out how this helps build better products!
Harnessing NLP to address customer needs: Munna Ahaduzzaman at Atlassian Paid Members Public
Atlassian has to make sense of disparate customer datasets across all of its products. With Thematic, they can drill down into the detail, finding exactly where a problem originates and what needs to be fixed.
How to build a customer feedback taxonomy Paid Members Public
What's the right way to build a feedback taxonomy? At Thematic, we’ve seen over a hundred teams build theirs using our solution. Read on to discover our learnings!