Using Thematic
Read articles on how to get the most out of Thematic AI software and customer feedback data. Learn from customer stories, product examples and tips.
Know what great looks like: building trust in text analytics software Paid Members Public
When it comes to analyzing feedback, AI can be your best friend. But can you trust text analytics software if you don’t understand how it works?
Product update: Introducing Workflows Paid Members Public
We’ve implemented a new feature called Workflows, which triggers email or Slack notifications based on detected changes in your data.
Unlocking contextual insights with Levels to build a better product Paid Members Public
Through using Thematic, Levels can focus on specifics in user experiences and be more human-centered in their design solutions.
Product update: Introducing Labels and Theme Summarization Paid Members Public
Our labels update helps you to get more value from your feedback data, while summarization makes it easier and faster to get insight into how to address an issue.
A personal story... We stand with Ukraine Paid Members Public
Dear friends of Thematic, I want to add some color into the coverage of the war in Ukraine. I was born in Crimea to parents with mixed heritage. My dad is part-Ukrainian and part-German. My mum is part-Ukrainian and part-Russian. I spent my summers with my grandparents in Kryvyi Rih,
Introducing Chat Analytics - Analyze chat & support conversations in Thematic Paid Members Public
It’s been a couple of months since our last product announcement. We are itching to share a big new release, and share with you some of the other cool product updates that are now live. Introducing Chat Analytics Chat Analytics is now available for Thematic customers! With this new
How to analyze Zendesk tickets & Intercom chats for customer insights Paid Members Public
Wouldn’t it be awesome if you could automatically analyze your support conversations to gain deep, actionable insights? Thematic has just rolled out two new integrations with Zendesk and Intercom. With just one click, you can now send your customer conversations to Thematic for automated tagging and analysis. Read on
Community Soundbites: How we effectively share insights with the business Paid Members Public
Each month, Thematic hosts a virtual roundtable for CX & insights professionals within our community. Together, we discuss how we’re seeing this space evolving and swap notes on best practices! Join our community here. This month our members joined the call ready dive into the field of sharing insights. We
