Helping teams deliver better experiences

Blend, analyze and track all your customer feedback in one analytics platform. Identify important issues and prioritize CX initiatives.

Try Thematic View pricing plans

Customer Experience teams use Thematic to:

Get visibility on how CX initiatives are performing
Get alerted to emerging issues
Speed up workflow, without the tedious manual work
Blend qualitative and quantitative data, for enriched understanding
Prove and track the ROI of CX initiatives
Get buy-in on initiatives to improve CX metrics

From scattered feedback → clear view of the full customer experience

Connect feedback from surveys, support chats, social media, open-ended NPS or CSAT responses, reviews, and more. Speed up your entire workflow too. Thematic automatically tags all your feedback with themes and sentiment AI, so you can quickly see what matters to customers and why.

Edit, create, or merge themes within minutes, to structure them in a way that makes sense to your business. No manual coding or training is needed.

See the highest impact problems without painstaking analysis

Uncover the specific themes in feedback and measure their impact on CX metrics. Get real-time alerts on issues as they emerge to nip the problems in the bud.

Filter by channel, customer metadata, metric, and more to know where to assign resources. Drill down into sub-themes to delve deeper into an issue.

Measure and track the impact of CX decisions

Track trends over time by volume, sentiment, or impact on CX metrics. Prove effectiveness of CX programs as you address issues. Use comparative analysis tools to benchmark projects and show the impact of initiatives on customer loyalty.