Guides

Calculating the ROI of CX (2025)

Make your own calculations with free templates

Our comprehensive guide will help you calculate the ROI of CX so you can prove the value of your CX programs and gain executive buy-in. This guide includes spreadsheet templates you can use to make your own calculations based on your own data.

Download

Download the resource

Thank You

Please click the button below to download the resource.

Download Now

Inside the guide:

  • Understand the nuances of CX ROI and why it can be more difficult to calculate than other ROI calculations.
  • Calculate the impact of NPS on revenue. And calculate the impact of NPS on Customer Acquisition Costs
  • Prove to the c-suite the value of your CX program with real ROI predictions

Thematic is trusted by forward-thinking teams worldwide

Linkedin LogoDoordash logo Atlassian LogoElectronic arts logo Lending tree logo
Product
OverviewPricingAccuracySecurity & PrivacySecurity & Compliance
Support
Knowledge BaseIntegrationsThematic APILogin
Resources
BlogCommunityWebinars & eBooksCase StudiesToolsNPS CalculatorThematic vs ClarabridgeThematic vs TextIQThematic vs MedalliaThematic vs ChattermillThematic vs Kapiche
Guides
Sentiment Analysis GuideHow Thematic Analysis Software worksHow to Analyze SurveysHow to Analyze Customer and Product ReviewsHow to Code Qualitative DataHow to Code and Analyze Open-Ended Questions
Company
About UsScience Behind ThematicContact UsPrivacy TermsTerms of service
© Copyright Thematic Analysis Inc.