Zendesk helps companies answer questions and solve problems for their customers through messages, emails, and phone calls.
Connect your Zendesk data to Thematic to instantly unearth the key themes driving recommendations and satisfaction, and find what matters amidst the noise.
Thematic shines when it comes to making sense of your text feedback. You’ll quickly understand and prioritize the key themes, and see emergent trends before they impact your bottom line. It’s the smartest way to leverage feedback for confident, strategic decisions.
Connect your Zendesk support logs to Thematic and gain valuable insights about what matters most to your customers.
Thematic is purpose-built to tap into and leverage the key insights in your customer feedback. Text analytics is our main staple. Build the understanding you need, from all the feedback sources you've collected.
Thematic helps you see specific customer issues to address - blazingly fast. With AI analysis that delivers immediate depth of understanding, we’ll show you what matters and why. Pinpoint what to do to reduce churn and improve revenue.
Thematic uncovers themes in your dataset automatically, based on what your customers have shared. No data training or building inflexible code frames. See previously unknown themes, and answer specific questions.
Analyzing your Zendesk data in Thematic means you’ll save time, make better strategic decisions and align your team on priorities.
Book a demoComplete the form to get in touch with one of our experts & see the Thematic platform in action.
