Synthesize feedback from multiple channels: surveys, reviews, live chat, complaints, social media and many more.Turn your feedback into a health score
Why did the score drop? Have instant answers and present them in your stakeholder's language.Turn your feedback into answers
A waterfall chart clearly shows the impact of each theme on any CX metric.
Find insights without looking for them. Thematic uncovers previously unknown themes in customer feedback and highlights trends and fluctuations that other solutions miss.Discover unknowns in your data
Spikes in volume are shown even for rare themes. Nip the issue in the bud before it affects more customers
Shave weeks off your analysis process and free up time to focus on what matters.
Thematic's AI works bottoms up without predefined rules or taxonomies, giving you immediate insights.
Thematic learns from you and gets smarter with time as you use it, ingesting your tacit business knowledge.