Customer Feedback Analysis | Case Studies

Why our customers love Thematic

Read our case studies from our customers to see some of our work

Case studies

Sky TV: Understand your subscribers

Sky TV needed to understand the reasons behind company metrics such as viewing experience and customer service NPS. This case study demonstrates three sample insights delivered by Thematic.

Read the Sky TV case study

Serato: Feedback Collection by Zendesk, Insights by Thematic

Serato is a leading audio software company with millions of users worldwide. Using Thematic’s Zendesk simple-to-set-up integration, Serato immediately started seeing real, actionable and specific product issues that were affecting them.

Read the Serato case study

Student satisfaction at a Swiss business school

When SBS wanted to understand their students’ perceptions and find areas for improvement, they decided to run an NPS survey. Here, we show how Thematic helped to decipher student responses and find valuable insights.

Read the Swiss Business School case study

Infotools: Text Analytics for Market Research

Infotools, an international market research technology company,  successfully tested Thematic on a tricky task, figuring out key issues for telco customers across several European countries, and decided to integrate it firmly into their service offering.

Read the Infotools case study

Melodics logo

Melodics: Big Aha! moments through customer insights

Melodics’ aim was to understand what users actually wanted, in order to develop a product road map. With Thematic, they were able to identify specific product issues and reach out to detractors.

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