Why our customers love Thematic
Read our case studies from our customers to see some of our work
Sky TV: Understand your subscribers
Sky TV needed to understand the reasons behind company metrics such as viewing experience and customer service NPS. This case study demonstrates three sample insights delivered by Thematic.
Serato: Feedback Collection by Zendesk, Insights by Thematic
Serato is a leading audio software company with millions of users worldwide. Using Thematic’s Zendesk simple-to-set-up integration, Serato immediately started seeing real, actionable and specific product issues that were affecting them.
Student satisfaction at a Swiss business school
When SBS wanted to understand their students’ perceptions and find areas for improvement, they decided to run an NPS survey. Here, we show how Thematic helped to decipher student responses and find valuable insights.
Infotools: Text Analytics for Market Research
Infotools, an international market research technology company, successfully tested Thematic on a tricky task, figuring out key issues for telco customers across several European countries, and decided to integrate it firmly into their service offering.
Melodics: Big Aha! moments through customer insights
Melodics’ aim was to understand what users actually wanted, in order to develop a product road map. With Thematic, they were able to identify specific product issues and reach out to detractors.