|Reduction in support call volume for key issues
|Insights used in executive reporting and decision making
|Cost savings compared to traditional market research agency methodology.
|NPS increase and 2x faster growth since uncovering payment issues in one of the markets.
|Annualized cost savings through better efficiency in open-ended comment analysis
|Ad-hoc response to C-level requests and inclusion of Thematic insights in C-level meetings for the first time
|Revenue has grown nearly 10% every quarter since use of Thematic.
|NPS has been increasing by 6 points year over year.
|Increase in NPS from implementing station-level insights from feedback
|Reduction in analytics time for unstructured feedback
|Thematic derived insights into product issues that manual analysis missed, helping to guide Serato's product development direction.
|Thematic's Zendesk integration was easy to setup and Serato was able to immediately act upon new insights.
|Insights from feedback are now availabe on-demand through portals, and manual feedback analysis has been eliminated
|It is now possible to understand the impact of decisions on NPS
|Improvement in water efficiency in 6 months
|Increase in customers leaving a trust score of 7 or higher
|Time saved by not needing to manually read comments every month
|Growth in tNPS from Thematic insights
|Growth in Employee NPS since implementing Thematic
|Active users who get reports on team-level eNPS results
|Reduction in cost to generate insights from unstructured feedback
|Survey capacity no longer throttled by analytics bottlenecks
|Saved analyzing comments from users and managers (equivalent of 180 hours per month)
|Detailed insights available in self service for 8 business units and 100s of sites
|Faster monthly user growth through insights into what drives NPS
|Thematic now surfaces issues to fix and prioritizes them by impact on NPS
|Thematic visualizations distill customer feedback into Top 3 reports for stakeholders
|Ad-hoc reporting let MMGY quickly deliver answers to CX executives