Automate your customer feedback coding with our fast, specific thematic analysis and sentiment AI. Don’t waste time training models or manually coding data - Thematic uncovers everything your customers talk about, not just what is known. It’s flexible and transparent: You can edit, delete and merge AI-created code frames to deliver actionable insights your team can trust.
Craft actionable insights from the most important patterns in your feedback, with our in-depth thematic analysis. Filter on metadata, and save customer segments, such as customer location or value, to dig deeper into issues or opportunities. Use statistically-driven trend reports to track the impact of business actions over time.
With Thematic, you can scale the impact of insights across the organization. Give frontline staff tools to proactively address issues. Manage how analysis is accessed and shared. Easily create and share customizable dashboards or integrate with your existing reporting tools.
|Increase in NPS from implementing station-level insights from feedback
|Reduction in analytics time for unstructured feedback
|Growth in Employee NPS since implementing Thematic
|Active users who get reports on team-level eNPS results