Clearly identify what customer painpoints to action and why

The advanced and rich analysis suite to fully understand your customers' needs

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Understand why CX metrics change and the impact of initiatives

Understand CX metrics icon - Root cause analysis
Root cause analysis
Understand CX metrics icon - Impact trends
Impact trends
Understand CX metrics icon - Predictive analysis
Predictive analysis
Understand CX metrics icon - Benchmark analysis
Benchmark analysis
Understand CX metrics icon - Understand segments and channels
Understand segments and channels
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Give stakeholders a 10,000 foot view and dive into issues

Our intuitive UI, interactive visualizations, customizable dashboards, and extensive filter choices unlock the full potential of your data. With generative AI woven through Thematic, we've multiplied the power of the analysis.
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Pick up issues you weren't aware of, before they cause churn

Thematic doesn't miss a beat, identifying emerging themes and significant shifts in real-time. Our AI catches rare theme changes too. With unbiased and proactive insights, you'll lead the way in customer satisfaction and retention.

Streamline your reporting process with instant insights

Chart view of a line graph with a pop up to alert emerging themes when outside of the 'normal' range

Learn more about using Thematic for customer intelligence

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CLOSE THE CUSTOMER LOOP

Solving cross channel feedback complexity with Atlassian

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READ ABOUT THE BENEFITS

543% ROI in delivering timely and quality insights

 BEHIND OUR ROADMAP
BEHIND OUR ROADMAP

CEO Dr Alyona Medelyan on Thematic pioneering customer feedback analytics

Understand why CX metrics change and the impact of initiatives

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