Analyze and Understand customer issues

Connect customer feedback to customer data. Then use our purpose-built reporting that answers your key questions right out-of-the-box. Our visualizations and dashboards are so straightforward, they can be easily shared with anyone in the company.

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Why did my score drop?

Know the why behind your metric: NPS, CSAT, app store rating, or customer churn! Have instant answers and present them in your stakeholders' language.

Find out how
Thematic Analysis

What are the emerging negative themes?

Find insights without looking for them. Thematic discovers relationships and patterns in feedback and brings emerging trends to your attention.

Discover insights in your data
Rare theme trends

What are the key differences between two customer segments?

Get a high-level perspective of feedback and drill down into sub-themes and segments.

Try it out
Exlore and compare segments

What amount of money is at risk?

Incorporate existing growth, operational, and loyalty metrics into predictive & prescriptive analytics.

Learn how to combine feedback & spend
Spend calculations

Has my effort made a difference?

Measure changes in feedback themes over time to uncover drivers and measure the impact of your initiatives.

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Impact over time

Thematic shows trends in a theme volume and its impact. Data tells a clear story of what worked and what didn't.

Share insights with personalized dashboards

Create custom views for every partner and stakeholder that highlight the most relevant patterns and insights.

Request a personalized demo

Benchmark performance by region and subscribe business unit owner to receive the results weekly via an email.

Automate and trigger responses

Automatically recognize comments and customers that require follow-up. Trigger workflow, Jira tickets, email notifications for everything from compliance to thank you notes.

See demo of closing the loop on feedabck

Trigger workflows for specific themes in customer feedback.

Share insights easily over email or powerpoint

Share charts and insights over email. Create stunning reports and presentations with PowerPoint export.

Learn more in a demo

Thematic exports a PowerPoint with editable Excel chart data. You can use your look and feel template too!

I was blown away. We could easily drill down into themes and look at how they impact NPS score. They saved months of custom analysis.

Robbie Allan
Director of Product at Intercom

Thematic makes it easy to get actionable insight from our data. I really like the way the platform is able to quantify the impact of a particular topic or theme on our customer metrics.

Carlos Ryes
Executive Manager at Smith & Smith

With Thematic, we can walk teams through top issues while showing them specific feedback. We can set up our product roadmap better with clearer information about what people want

Sam Stokes
Director of Customer Experience at Melodics

The results are the best I have seen from any software solution I have tested, by a clear margin.

Dr Maurice FitzGerald
VP of Customer Experience at Hewlett-Packard

Get started with a guided trial on your data

Complete the form to get in touch with one of our experts
& see the Thematic platform in action.

• Free trial on your dataset
• Learn how Thematic can solve your specific pain points
• Discover & review Thematic’s full functionality

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