A piece of feedback can be a review, a verbatim response to a survey in an open-ended
question, a customer complaint text, a customer interaction with a chat agent, a support ticket.
What is a dataset?
A dataset can be a CSV spreadsheet, a survey pulled from a survey tool, or data pulled
from a data source such as a CX platform, support platform, or a social media site. Please note: Some datasets
require custom data cleaning.
What is included in a free trial?
You can upload up to 3 datasets of your choice. You will only see partial results
restricted by random sampling of uploaded data.
How accurate is Thematic?
We are the inventors of AI+Human powered thematic analysis that produces the most accurate results.
Does it work in any language?
Yes! Thematic works across hundreds of languages by
automatically translating your data into English first.