Plans and pricing

All plans have everything you need to assemble and automatically analyze feedback, with reporting and workflows

Starter

Comprehensive analytics plan
$2,000/month
annual plan, billed monthly
Talk to Sales
Data sources: 2(*)
Comment volume/yr: 25,000
Users with full access: 3
Viewers: Unlimited

Teams

Comprehensive analytics and service plan
$3,750/month
annual plan, billed annually
Talk to Sales
Data sources: 4(*)
Comment volume/yr: 50,000
Users with full access: 8
Viewers: Unlimited

Enterprise

Our most powerful and supported plan
Custom pricing
annual plan, billed annually
Talk to Sales
Data sources: 8
Comment volume/yr: 100,000
Users with full access: 15
Viewers: Unlimited

Compare plan features

Need help finding the right plan for your business? Speak with one of our team to get help, or to organise a POC.

Features
Starter
Teams
Enterprise
Base subscription
Included annual comments volume
25,000
50,000
100,000
Included datasets (NPS, CSAT, reviews, tickets)
2
4
8
One-click integrations and uploads
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Text analysis
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Analysis and reporting
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Workflows
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SOC 2 Type II
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Customer Success
Onboarding with a product expert
1 Onboarding
2 Onboardings
Custom Onboarding
Ongoing support
With email
With email, chat, phone
Dedicated
Business reviews
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Annual
Bi annual
Customer Slack channel
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Free Text Analysis
Dataset specific themes discovery
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Sentiment analysis
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Edit and customize themes and sentiment
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Ongoing accuracy review by an expert
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Descriptive summaries of themes
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Can add on datasets
2
6
12
Analysis & Reporting
Impact on metrics / key driver analysis
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Feedback comment organizer
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Waterfall chart explaining trends
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Unify analysis of datasets
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Customized dashboards
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Workflows
Alerts to emerging themes
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Routing specific feedback
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Security & billing
Custom user permissions
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Custom contract
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User access audit logs
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Single sign on (SSO)
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Multiple workspaces
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FAQs

What counts as a comment?

A comment can be a review, a verbatim response to a survey in an open-ended question, a customer complaint text, a customer interaction with a chat agent, a support ticket.

What is a dataset?

A dataset can be a CSV spreadsheet, a survey pulled from a survey tool, or data pulled from a data source such as a CX platform, support platform, or a social media site. Please note: Some datasets require custom data cleaning.

What is included in a free trial?

You can upload up to 3 datasets of your choice. You will only see partial results restricted by random sampling of uploaded data.

How accurate is Thematic?

We are the inventors of AI+Human powered thematic analysis that produces the most accurate results.

Does it work in any language?

Yes! Thematic works across hundreds of languages by automatically translating your data into English first.

Do you have an API?

Yes! Our knowledge base has detailed API information

Get started with a guided trial on your data

Complete the form to get in touch with one of our experts
& see the Thematic platform in action.

• Free trial on your dataset
• Learn how Thematic can solve your specific pain points
• Discover & review Thematic’s full functionality

I was blown away. We could easily drill down into themes and look at how they impact NPS score. They saved months of custom analysis.

Robbie Allan
Director of Product at Intercom

Thematic makes it easy to get actionable insight from our data. I really like the way the platform is able to quantify the impact of a particular topic or theme on our customer metrics.

Carlos Ryes
Executive Manager at Smith & Smith

With Thematic, we can walk teams through top issues while showing them specific feedback. We can set up our product roadmap better with clearer information about what people want

Sam Stokes
Director of Customer Experience at Melodics

The results are the best I have seen from any software solution I have tested, by a clear margin.

Dr Maurice FitzGerald
VP of Customer Experience at Hewlett-Packard