A simple and flexible pricing model helping you to drive exceptional experience and product outcomes from unstructured feedback at scale.
$2,000 per month
Full platform access with comprehensive analysis tools
Dataset specific theme discovery
25 000 comments/year
24/7 support
Unlimited viewing seats
Let us prepare a customized proposal for you.
Volume discounts
Core Seat discounts
Country specific rates
Tailored onboarding
Partnership level of support
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Can view Thematic Dashboards.
Full access to Thematic Analysis tools, Answers, Dashboards and Administration.
Can use Thematic Answers and view Dashboards.
A comment can be a review, a verbatim
response to a survey in an open-ended
question, a customer complaint text, a customer interaction with a chat agent, a support ticket.
A dataset can be a CSV spreadsheet, a survey pulled from a survey tool, or data pulled from a data source such as a CX platform, support platform, or a social media site.
All contracts are based on comment volume, number and type of seats, number of datasets and the support you need.
It depends on the Core, Explorer and Viewer type and number of seats you choose for your organization. Get in touch and we'll provide you with a breakdown of the features for each seat type.
We pride ourselves on our outstanding support! Our Customer Success team, lead by a former customer, are often described as 'legendary', 'outstanding' and 'exceptional'. Just check out our G2 reviews.
There's no additional cost for our one click integrations or csv uploads. You can also use our API to push data into Thematic.
Any dataset with feedback comments, along with the quantitative variables or metadata you'd like to include. It could be survey responses, support chat, app reviews, social media data or community chat. Thematic works best with at least 2,000 comment rows.
Yes, we offer a free trial or a paid proof of concept (POC) for selected organizations.
You can be sure your data and reporting is handled properly. Thematic is Soc 2 Type II and GDPR compliant with comprehensive security features and workflows.
Find out three ways that we compare to each of these alternatives to Thematic.
Thematic transforms feedback at scale into insights faster than the business makes decisions. It's an almost instant time to value.
No AI maintenance or technical coding skills required.Save time getting to insights
Use our advanced analysis suite to find and share insights that help to improve product and services.
Build a customer-led organization using our self-service feature to answer specific insights questions on the spot.Get specific and actionable insights.
Thematic analyzes feedback, chat, reviews, social media and support data for a full view of the customer.
Get an easy to consume, quantified story from your qualitative data with all the context you need.Learn more about our reporting and analysis tools
We used to spend weeks generating org-wide reports. We now get them done in one day with Thematic.
CX Analyst
Thematic has been the ultimate unlock for us to get a meaningful understanding of our unstructured data effectively and efficiently.
Listening Engagement Manager
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