Connect feedback from surveys, support chats, social media, open-ended NPS or CSAT responses, reviews, and more. Speed up your entire workflow too. Thematic automatically tags all your feedback with themes and sentiment AI, so you can quickly see what matters to customers and why.
Edit, create, or merge themes within minutes, to structure them in a way that makes sense to your business. No manual coding or training is needed.
Uncover the specific themes in feedback and measure their impact on CX metrics. Get real-time alerts on issues as they emerge to nip the problems in the bud.
Filter by channel, customer metadata, metric, and more to know where to assign resources. Drill down into sub-themes to delve deeper into an issue.
Track trends over time by volume, sentiment, or impact on CX metrics. Prove effectiveness of CX programs as you address issues. Use comparative analysis tools to benchmark projects and show the impact of initiatives on customer loyalty.
|60 hours||Time saved by not needing to manually read comments every month|
|10+pt||Growth in tNPS from Thematic insights|
|Focus||Thematic visualizations distill customer feedback into Top 3 reports for stakeholders|
|Answers||Ad-hoc reporting let MMGY quickly deliver answers to CX executives|
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