Helping teams deliver better products

Leave manual reviewing and tagging behind. Thematic is the revolutionary solution to make sense of user feedback and empower teams to improve decision-making.

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Product teams use Thematic to:

Analyze every piece of customer feedback, to get the real story

Aggregate feedback from all channels to uncover all the actionable insights. You don’t need to lose hours manually coding verbatims. Our AI-powered analysis is the fastest and most accurate way to see all pain points, feature requests, bugs and suggestions.

Emerging trends are uncovered effortlessly. It’s flexible too. You can edit, delete and merge tagged themes in minutes, to align the taxonomy with what’s useful for your team and business.

Make product discovery easier, from validation to monitoring post-launch

See the full customer journey, and understand how customers really experience a feature. Use filters to answer questions like ‘how are our churned users or low use customers different?’

With Thematic it’s easy to give everyone the big picture or granular details, without the need for an analyst. Learn how easy it was for the Levels product team to get insights with Thematic.

We flag the issues, you get the confidence and time to resolve them

Empower everyone to grab opportunities and address pain points before they cause churn. Pick up bugs, UX issues and requests as soon as they arise. Self-serve analysis and notifications ensure you always have your finger on the pulse.

Learn how Thematic works

Integrations

Redditlogo
Reddit
Connect to relevant community and conversation threads
Find out more
Intercom logo
Intercom
Pull support chat with users and customers
Find out more
Qualtrics logo
Qualtrics
Pull in NPS or tracking studies and UX surveys
Find out more
Check out our list of one-click and custom integrations,
or talk with us to find out more.

Product Feedback Analysis Case Studies

Atom bank: Reduced call center volume by 40%

Atom bank is the first app-only bank, country's fastest growing mortgage lender and a top-rated bank on Trustpilot.
Goals
  • Synthesize omnichannel unstructured feedback as a qualitative system of reference
  • Deliver enterprise customer analytics across 7 feedback channels and 3 product lines
  • Provide core functions with insights to improve operations, including product quality, app experience and complaints handling
Results
40% Reduction in support call volume for key issues
C-Level Insights used in executive reporting and decision making
Atom bank is the first app-only bank, country's fastest growing mortgage lender and a top-rated bank on Trustpilot.
Michael Sherwood
Thematic lets us quickly turn unstructured feedback from across channels into clear insights that directly inform our product roadmap and corporate strategy.
Michael Sherwood
Head of Customer Experience

Melodics: Double user growth through insights from NPS survey

Melodics app teaches people to play musical instruments, with lessons from contemporary, respected musicians.
Goals
  • Integration with NPS survey data collected by Alchemer
  • Find insights about users at "moments of truth" in their customer journey
  • Align product and R&D teams on customer priorities
Results
2x Faster monthly user growth through insights into what drives NPS
Impact Thematic now surfaces issues to fix and prioritizes them by impact on NPS
Melodics app teaches people to play musical instruments, with lessons from contemporary, respected musicians.
Sam Gribben
The most valuable tools for me were the impact and comparison tools. It was clear, visual, and quick to see the impact. It was just right.
Sam Gribben
CEO

Get started with a guided trial on your data

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& see the Thematic platform in action.

• Free trial on your dataset
• Learn how Thematic can solve your specific pain points
• Discover & review Thematic’s full functionality