We make it easier to transform feedback into accurate, actionable insights. Whether it’s one-click integrations or APIs with data warehouses, now it’s simpler to use and unify data. You can say goodbye to data cleaning too, even for customer conversations. Use all your feedback without painful admin and setup.
Thematic is a one-stop shop to find out what your customers think and how you can improve your bottom line. Get actionable insights as they emerge in feedback, and fix problems before customers churn. Use data visualizations to see the big picture and dig deeper. Leverage filters to see trends across regions, tenure, call length or review scores.
Enable your operation centers to make confident decisions, when every minute counts. Pick up bugs, complaints and monitor reactions to new releases in real-time. Build alerts based on specific criteria and escalate issues to the right people, at the right time.
|Reduction in support call volume for key issues
|Insights used in executive reporting and decision making
|Faster monthly user growth through insights into what drives NPS
|Thematic now surfaces issues to fix and prioritizes them by impact on NPS