Connect all your feedback data

Customer feedback is everywhere! Combined with operational customer data & analyzed in a consistent way, it's a secret weapon for customer-centric brands. Thematic makes it easy to unify data through integrations, AI-powered thematic analysis and the ability to measure Customer Goodwill across many feedback channels.

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Connect all your feedback across channels

When feedback is analyzed in silos, teams miss out on critical insights. Instead, connect all feedback through our integrations into sources you already use for surveys, reviews, live chat, call center, complaints, support and social media. Then, make it accessible to anyone within the company.

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Unified Data Analytics

In-depth feedback analysis

A key to unified data analytics, is a consistent analysis of feedback regardless of its source. Our proprietary scientific approach, AI-powered Thematic Analysis, discovers themes in feedback and groups them into a 2-level taxonomy. No training required, no laundry lists of generic keywords. Actionable & specific themes.

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One metric to measure and maximize

Did you know that you could measure Customer Goodwill? It's not customer sentiment. It's what all current & future customers might think about purchasing from your brand. At Thematic, we can help you to not only measure this metric, but also show how to maximize it.

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I was blown away. We could easily drill down into themes and look at how they impact NPS score. They saved months of custom analysis.

Robbie Allan
Director of Product at Intercom

Thematic makes it easy to get actionable insight from our data. I really like the way the platform is able to quantify the impact of a particular topic or theme on our customer metrics.

Carlos Ryes
Executive Manager at Smith & Smith

With Thematic, we can walk teams through top issues while showing them specific feedback. We can set up our product roadmap better with clearer information about what people want

Sam Stokes
Director of Customer Experience at Melodics

The results are the best I have seen from any software solution I have tested, by a clear margin.

Dr Maurice FitzGerald
VP of Customer Experience at Hewlett-Packard

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