Comment analyzer demo

Thematic discovers themes in survey responses, social media, customer chat and more, automatically and without training. Companies use Thematic to save time and quickly route feedback to those who can act on it.

Try our theme analyzer below for free.

Enter your own comment to see how it works!

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Results

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Please note, this is a generic language model. Themes discovered in Thematic are unique and tailored to your dataset.

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Discover specific, actionable themes from 500 of your comments

Benefits of feedback analytics

Leading companies rely on Thematic to uncover valuable insights

I was blown away by the instant insights into what mattered from thousands of survey comments. We could easily see what themes impacted our NPS score and why. There’s no reason PMs should be spending so many weeks manually analyzing feedback.

Robbie Allan Director of Product at Intercom

Thematic saves us time, which is critical when working against product timelines. This is due equally to the tool’s usability and the world-class support that Thematic offers to its users.

Artem Chekovechkov Senior program manager, LinkedIn

Bringing you actionable insights from raw feedback

What’s our secret?

Thematic discovers themes in any feedback source, automatically and without training. It doesn’t matter how technical your product is. You’ll be up and running within days!
  • Your customer feedback is understood automatically by Thematic’s self-supervised natural language processing engine.
  • There’s no need to manually set up taxonomy models or code frames in advance. But if you have already built one, we’ll use it to verify themes discovered by Thematic.
  • You’ll automatically discover new granular themes in feedback, to address issues before they become systematic, and dramatically reduce churn.
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Thematic is powered by AI and ML, and designed to be maximized by human ingenuity. Our approach makes it easy to refine themes and trust the results.
  • You’ll increase the trust and confidence of stakeholders. Our themes are accurate, traceable and linked to comments for evidence.
  • With drag and drop ease, you can tailor and maintain your feedback themes to adapt it to business decision-making.
  • You can apply multiple lenses to one dataset. Get insights tailored to your product, marketing, support or C-suite.
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Thematic delivers a deep, contextual understanding of your customer feedback with root cause analysis that makes everyone feel like a smart data scientist.
  • You’ll see the top reasons affecting how customers feel, their requests and issues.
  • You can show the C-Suite what matters in minutes: impact of themes on ARR, NPS or any other metric.
  • You’ll prioritize your roadmap confidently, with a quantified and rich understanding of what needs fixing, and track the reaction to the initiatives and feature launches.
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• Free trial on your dataset
• Learn how Thematic can solve your specific pain points
• Discover & review Thematic’s full functionality