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Reliable & Scalable Analysis of NPS Verbatims

And why AI is a must for NPS surveys

In this White Paper we test the reliability and accuracy of automated feedback analysis against the traditional method of manual analysis. We've benchmarked the two methods with two NPS surveys in different business domains: A university, and a software company. Who comes out on top?

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Questions answered in this White Paper...

  • Manual analysis of verbatims is known as the most accurate solution, but how reliable is it really?
  • Manual analysis is slow and expensive, is it possible to automate the coding of verbatims?
  • How does automation compare to manual coding?
  • Can AI turn feedback into actionable insights?
  • What are the benefits of automated analysis?

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