Thematic + 

Greyhound

Greyhound reduces analytics time for unstructured feedback 20x.

Greyhound reduces analytics time for unstructured feedback 20x.

Region

Industry

Travel

Marketing and Brand

CX

Use Case

Insights & Analytics

Data sources

Tools used

Overview of the challenge

- Thematic identifies themes in survey feedback and identifies the impact of those themes on NPS- Integrating passenger and station data into Thematic surfaces actionable, station-level insights- Sharing station-level insights via dashboards and digests- Inform commercial and field teams on strategy and performance

Greyhound reduces analytics time for unstructured feedback 20x.

Matt Schoolfield

With Thematic, things that used to take us two to three weeks to do, we can now do in ten minutes.

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